Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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CHENNUBOYENA KOTESH

CHENNUBOYENA KOTESH

Vijayawada

Summary

Customer Care Representative with notable background in customer service, demonstrating strong problem-solving and communication skills. Experienced in providing top-notch support to customers, resolving inquiries efficiently and maintaining high levels of satisfaction. Proven ability to make significant improvements in customer experience by applying proactive listening and empathy in interactions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Care Representative

SAMSONITE SOUTH ASIA PRIVATE LIMITED
Vijayawada
01.2024 - Current
  • Gathered customer feedback to suggest improvements for products and services.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
  • Provided training support for new hires related to customer service processes and procedures.

Brand Promoter

VIP INDUSTRIES LIMITED
Vijayawada
11.2021 - 11.2023
  • Developed promotional materials, such as flyers and brochures, to increase brand awareness.
  • Analyzed competitor strategies and identified opportunities to differentiate our own brand from competitors' offerings.
  • Assisted in developing marketing campaigns to drive sales of specific products.
  • Researched industry trends and consumer behavior patterns in order to better understand target audiences.
  • Maintained relationships with current partners and distributors while seeking out potential new partnerships.

Supervisor

SWIZ CAR MOBILITY TECH PVT LIMITED
GUNTUR
01.2020 - 08.2021
  • Training & monitoring the team members and ensuring quality services.
  • Organizing meetings with Team members.
  • Motivating & Following up with team members to achieve their targets.
  • Give good service to the customer.

Education

Bachelor of Arts - PPS

GITAM UNIVERSITY
Visakhapatnam, AP
08-2023

High School Diploma -

DIVISEEMA POLYTECHNIC AVANIGADDA
Avanigadda, AP
03-2020

MD ALI PURAM MUNICIPAL HIGH SCHOOL WYNCHIPETA
Vijayawada, AP

Skills

  • Data Entry
  • Email correspondence
  • Payment Processing
  • Database Research
  • Appointment Scheduling
  • Customer Service
  • Customer Relationship Management
  • Senior leadership support
  • Customer Relations
  • Order Processing
  • Documentation And Reporting
  • Direct Sales
  • Promotional support
  • Product Knowledge
  • Computer Skills
  • Customer service excellence
  • Store maintenance
  • Report Preparation
  • Team building

Languages

Telugu
First Language

Certification

  • Awards/Activities: Received "EMPLOYEE OF THE QUARTER" Award twice at VIP INDUESTRIES AT D.MART PATAMATA
  • Recevied "EMPLOYEE OF THE QUARTER" Award once at SAMSONITE SOUTHASIA PVT LTD

Timeline

Customer Care Representative

SAMSONITE SOUTH ASIA PRIVATE LIMITED
01.2024 - Current

Brand Promoter

VIP INDUSTRIES LIMITED
11.2021 - 11.2023

Supervisor

SWIZ CAR MOBILITY TECH PVT LIMITED
01.2020 - 08.2021

Bachelor of Arts - PPS

GITAM UNIVERSITY

High School Diploma -

DIVISEEMA POLYTECHNIC AVANIGADDA

MD ALI PURAM MUNICIPAL HIGH SCHOOL WYNCHIPETA

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CHENNUBOYENA KOTESH