CHERIAN CHERIAN
Retail Business
CHENNAI
Summary
Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.
Overview
23
23
years of professional experience
Work History
Deputy Manager
Ramraj Cotton Exclusive Store
Chennai
08.2021 - Current
- Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
- Provided necessary technical assistance and advice to subordinates when needed.
- Developed and implemented new procedures to improve efficiency of the organization.
- Provided guidance and support to team members to help them achieve goals.
- Coordinated with other departments to ensure smooth functioning of activities.
- Created processes for handling customer complaints effectively.
- Prepared monthly progress reports detailing achievements against set targets.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Maintained records of all operational activities for future reference.
- Oversaw budgeting responsibilities, reducing costs and increasing margins.
- Worked closely with customers to understand needs and resolve diverse issues.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assigned work and monitored performance of project personnel.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created and managed budgets for travel, training, and team-building activities.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Senior Sales Executive
Adidas Pvt Ltd(Vr Mall)
Chennai
08.2017 - 08.2020
- Created promotional campaigns to increase brand awareness and attract new customers.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Maintained a safe working environment by enforcing safety regulations.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Supervised cash handling processes to ensure accuracy of transactions.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Provided training to new employees on company policies and procedures.
- Coordinated with vendors to secure product availability at competitive prices.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Organized weekly meetings with department heads to review progress on key objectives.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored progress by establishing plans, budgets and measuring results.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Structured HR consulting services to support clients during organizational developments and changes.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store Manager
Levis Strauss Signature Pvt Ltd
Cochi
08.2008 - 08.2014
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Developed relationships with suppliers to negotiate better prices.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented efficient systems for tracking stock movement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Planned special promotions or discounts based on market trends.
- Prepared monthly reports on sales figures, expenses, profits.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Trained and mentored associates to teach daily tasks and procedures.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented campaigns and promotions to help with developing goods and services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented successful business strategies to increase revenue and target new markets.
Store Manager
Peeka Boo Patterns(Express Avenue Mall)
Chennai
08.2015 - 08.2017
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Developed relationships with suppliers to negotiate better prices.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Identified opportunities for cost savings through waste reduction initiatives.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Trained and mentored associates to teach daily tasks and procedures.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored progress by establishing plans, budgets and measuring results.
Team Leader
Pantaloon Retail Pvt Ltd (Spencer Plaza)
Chennai
08.2004 - 08.2008
- Created training materials and conducted group trainings on new processes or procedures.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Established clear expectations for employees, providing guidance when needed.
- Conducted regular performance reviews to assess individual team member progress.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Maintained daily inventory to facilitate successful material distribution.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Managed conflict resolution within the team to maintain a positive work environment.
- Completed daily quality assurance duties to provide feedback for improvements.
- Motivated team members through recognition programs and performance-based incentives.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked closely with human resources to support employee management and organizational planning.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Customer Service Representative
Hi-Style Fashion World Pvt Ltd
Chennai
08.2001 - 08.2003
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Master of Science - Mathematics
Madaras University
Chennai 01-2003
Skills
- Commercial Awareness
- Communication
- Teamwork
- Negotiation and Peruation
- Problem Solving
Languages
Malayalam
First Language
English
Beginner
A1
Tamil
Beginner
A1
Timeline
Deputy Manager
Ramraj Cotton Exclusive Store
08.2021 - Current
Senior Sales Executive
Adidas Pvt Ltd(Vr Mall)
08.2017 - 08.2020
Store Manager
Peeka Boo Patterns(Express Avenue Mall)
08.2015 - 08.2017
Store Manager
Levis Strauss Signature Pvt Ltd
08.2008 - 08.2014
Team Leader
Pantaloon Retail Pvt Ltd (Spencer Plaza)
08.2004 - 08.2008
Customer Service Representative
Hi-Style Fashion World Pvt Ltd
08.2001 - 08.2003
Master of Science - Mathematics
Madaras University
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