Cherith Kona
Bengaluru
Summary
Results oriented professional with expertise in hospitality customer service and sales, holding an MSc in Business Analytics and a Bachelor's in Business Administration. Proven experience in customer relationship management, stakeholder communication, and process improvement. Proficient in data analysis using Excel, Power BI, Tableau, SQL, and R. Actively seeking roles as an Sales Development or Business Development Executive to leverage analytical skills for enhancing organisational performance.
Overview
4
4
years of professional experience
Work History
Guest Experience Agent
Holiday Inn
Bristol
07.2025 - 01.2026
- Deliver a warm welcome and create memorable guest experiences by handling check-in and check-out efficiently.
- Facilitated smooth group check-ins and conducted follow-up calls to boost guest satisfaction.
- Assist guests with transport bookings, local recommendations, and restaurant reservations.
- Covered front desk, managed out-of-hours reservations, and responded to guest queries to maintain service quality.
Guest Service Agent
Hampton by Hilton
Bristol
05.2024 - 09.2024
- Resolved guest inquiries promptly, ensuring positive experiences and satisfaction.
- Delivered food and drink orders, showcasing exceptional service and enhancing guest interactions.
- Executed transactions with foreign currencies, credit cards, and cash in compliance with hotel policy, ensuring smooth operations.
- Complied with fire safety regulations and health legislation to ensure guest security.
Counter Sales Manager
Cult Fit Pvt.Ltd
Bengaluru
05.2022 - 11.2022
- Accelerated sales of CultFit gym memberships, retail accessories, and equipment, contributing to overall revenue growth.
- Proficient in point-of-sale (POS) systems and other retail software, as well as Microsoft Office and other standard office software.
- Skilled in inventory management, including ordering, receiving, and tracking inventory levels to ensure optimal product availability.
- Handled cash transactions and balanced daily cash flow, ensuring accurate end-of-day reconciliation.
Education
Master of Science - Business Analytics
Coventry University
Coventry, United Kingdom07-2024
BBA - Business Administration
Westin School of Business
Vijayawada03-2022
Skills
- Data analysis
- Operational efficiency
- Market research
- Analytical thinking
- Data mapping
- Guest relations
- Inventory control
- Customer service
- Team collaboration
- Attention to detail
- Inventory management
- Administrative operations
- Customer invoicing
- Customer relationship management
Timeline
Guest Experience Agent
Holiday Inn
07.2025 - 01.2026
Guest Service Agent
Hampton by Hilton
05.2024 - 09.2024
Counter Sales Manager
Cult Fit Pvt.Ltd
05.2022 - 11.2022
Master of Science - Business Analytics
Coventry University
BBA - Business Administration
Westin School of Business