Cherokee Barnes
Logansport
Summary
Versatile and results-driven professional with a robust background in administrative and customer service roles, notably at Youngs Water Conditioning. Excelled in office administration and customer assistance, enhancing operational efficiency and service quality. Demonstrated adaptability and strong organizational skills, achieving significant improvements in workflow and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Youngs Water Conditioning
11.2021 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Speical Attendant
Logansport State Hospital
10.2018 - 06.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Inbound Scanner
KANN Enterprises
01.2017 - 12.2017
- Scanned barcode on tires coming off trucks and writing the 2-3 digit code on tire while going down conveyor belt
- Made sure all tires made it to sort line to be sorted
- Handled updates on scanner when needed
Shift Manager/Key Holder
Burger King
08.2015 - 12.2016
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier
Dollar Tree
09.2015 - 01.2016
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Core 40 Diploma - General Studies
Peru High School
Peru, IN03.2015
Skills
- Office Administration
- Appointment Scheduling
- Clerical Support
- Data Entry
- Customer Service
- Customer Assistance
- Cash Handling
- POS Systems
- Payment Processing
- Drawer balancing
- Cleaning and sanitizing
- Payment posting
- Written and verbal communication
- Strong Organization
- Progress Monitoring
- Fast Learner
- Active Listening
- Teamwork and Collaboration
- Multitasking
- Reliability
- Adaptability
Timeline
Administrative Assistant
Youngs Water Conditioning
11.2021 - 03.2024
Speical Attendant
Logansport State Hospital
10.2018 - 06.2021
Inbound Scanner
KANN Enterprises
01.2017 - 12.2017
Cashier
Dollar Tree
09.2015 - 01.2016
Shift Manager/Key Holder
Burger King
08.2015 - 12.2016
Core 40 Diploma - General Studies
Peru High School
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