Cherukuri naresh
Hyderabad
Summary
Friendly guest service professional bringing several years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge.
Personable Guest Services Agent adept in providing tactful and personable guest communication to offer recommendations and manage inquiries. In-depth knowledge of hotel operations and account management highlighted across several years of hospitality experience.
Overview
2
2
years of professional experience
Work History
Guest Relations Officer
ITC GRAND CHOLA
CHENNAI
05.2023 - 06.2025
- Greeted guests warmly, ensuring a welcoming environment at luxury hotel.
- Assisted guests with inquiries, providing accurate information about services offered.
- Coordinated guest reservations, managing bookings efficiently for smooth operations.
- Handled guest complaints professionally, resolving issues to enhance satisfaction levels.
- Collaborated with departments to ensure seamless service delivery for all guests.
- Conducted regular inspections of public areas, ensuring cleanliness and presentation standards met.
Education
BBA - Hospitality And Tourism Management
CHENNAIS AMRUTHA
Chennai06-2024
High School Diploma -
ANDHRA PRADESH OPEN SCHOOL SOCIETY
Guntur06-2021
CLASS 10TH -
KENDRIYA VIDYALAYA ASHOK NAGAR CHENNAI
CHENNAI 06-2016
Skills
- Guest relations
- Customer service
- Communication skills
- Client relationship management
- Guest satisfaction focus
- Hospitality best practices
- Hospitality and service industry background
- Brand representation
Languages
6,C2,6,C2,6,C2
Personal Information
Languages
English
First Language
Hindi
Proficient
C2
Tamil
Proficient
C2
Telugu
Proficient
C2
Timeline
Guest Relations Officer
ITC GRAND CHOLA
05.2023 - 06.2025
BBA - Hospitality And Tourism Management
CHENNAIS AMRUTHA
High School Diploma -
ANDHRA PRADESH OPEN SCHOOL SOCIETY
CLASS 10TH -
KENDRIYA VIDYALAYA ASHOK NAGAR CHENNAI