Cheryl Ballard
Elnora
Summary
Detail-oriented case manager with a strong focus on organizational skills and effective communication. Experienced in collaborating with interdisciplinary teams to optimize patient care and ensure adherence to treatment protocols.
Overview
9
9
years of professional experience
Work History
Well Care Coordinator
Professional Management Enterprises
05.2025 - Current
- Communicated effectively with patients to provide support and address inquiries regarding services.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Monitored patient progress, ensuring adherence to treatment plans and timely follow-ups.
- Educated patients about available resources and services to promote health literacy and self-management.
- Implemented organizational protocols to streamline communication between patients and healthcare staff.
- Implemented patient follow-up procedures to monitor treatment progress and adjust care plans as needed.
RN Hospice Case Manager
ViaQuest Hospice
08.2021 - 05.2025
- Administered medications and treatments following established protocols and patient care plans.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for patients.
- Monitored vital signs and assessed patient conditions to ensure timely interventions.
- Educated patients and families on disease management and care practices to enhance understanding.
- Implemented pain management techniques to improve patient comfort and quality of life.
- Facilitated communication between patients, families, and healthcare providers for coordinated care delivery.
- Trained new nursing staff on best practices in hospice care and compliance standards.
- Evaluated patient outcomes to refine care processes and improve service delivery efficiencies.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Wound Care Nurse
Daviess County Community Hospital
04.2021 - 08.2021
- Assessed and documented wound conditions to inform treatment plans.
- Developed individualized care strategies based on patient assessments and clinical guidelines.
- Collaborated with interdisciplinary teams to optimize patient outcomes and enhance care delivery.
- Educated patients and families on wound management techniques to promote healing and prevent complications.
- Implemented evidence-based practices to improve wound care procedures and reduce infection rates.
- Treated and carefully tended to vascular and diabetic ulcers.
- Assessed and treated draining of wounds and burns.
- Maintained up-to-date knowledge of advancements in wound care research, incorporating new findings into practice for better results.
- Communicated effectively with patients from diverse backgrounds, fostering trust and understanding throughout their treatment journey.
RN Hospice Case Manager
ViaQuest Hospice
08.2020 - 05.2021
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Educated family members and caregivers on patient care instructions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Director of Home Health Care Services
Elite Home Healthcare Services
02.2019 - 08.2020
- Directed implementation of patient care protocols, enhancing service delivery standards across home health services.
- Led strategic planning initiatives to expand service offerings, improving patient access to diverse healthcare options.
- Oversaw staff training programs, fostering professional development and ensuring compliance with healthcare regulations.
- Collaborated with interdisciplinary teams to optimize patient care plans and improve overall health outcomes.
- Analyzed operational data to identify trends, driving process improvements and enhancing efficiency in service delivery.
- Established quality assurance measures, elevating care standards and achieving high satisfaction ratings from clients.
- Managed budgeting and resource allocation for home health services, maximizing operational effectiveness while minimizing costs.
- Cultivated relationships with external agencies, enhancing partnerships that support patient care initiatives and community outreach efforts.
- Established strong relationships with referral sources, resulting in increased business opportunities and growth.
- Spearheaded marketing efforts to increase brand awareness within targeted markets, attracting new clients and expanding market share.
Director of Clinical Services
ViaQuest Hospice
05.2017 - 02.2019
- Led clinical operations, ensuring compliance with regulatory standards and quality care protocols.
- Developed and implemented strategic initiatives to enhance patient care services and operational efficiency.
- Mentored clinical staff, fostering professional growth and improving team performance in hospice services.
- Analyzed patient outcomes data, identifying trends and recommending improvements for service delivery.
- Collaborated with interdisciplinary teams to coordinate holistic care plans for patients and families.
- Oversaw budget management for clinical programs, optimizing resource allocation to maximize service impact.
- Spearheaded training programs on best practices in palliative care, improving staff competency and confidence.
- Established partnerships with community organizations to expand outreach and improve access to hospice services.
- Managed financial resources efficiently, optimizing budgets for maximum service delivery without compromising patient care quality.
- Fostered an inclusive work environment that valued diversity, leading to increased employee satisfaction and engagement levels.
- Collaborated effectively with other organizational leaders on cross-functional projects, further improving overall service offerings available to patients and their families.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Implemented new policies and educated staff on changes.
Education
Master of Science - Business Administration
Western Governors University
Salt Lake City, UT11-2017
Bachelor of Science - Nursing Science
Western Governors University
Salt Lake City, UT08-2014
Associate of Science - Nursing
Vincennes University
Vincennes, IN05-1999
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Medical terminology understanding
- Documentation proficiency
- Multidisciplinary team collaboration
- Goal setting
- Healthcare operations
- Policy adherence
- Care planning
- Quality assurance
- Process improvements
- Insurance practices
Timeline
Well Care Coordinator
Professional Management Enterprises
05.2025 - Current
RN Hospice Case Manager
ViaQuest Hospice
08.2021 - 05.2025
Wound Care Nurse
Daviess County Community Hospital
04.2021 - 08.2021
RN Hospice Case Manager
ViaQuest Hospice
08.2020 - 05.2021
Director of Home Health Care Services
Elite Home Healthcare Services
02.2019 - 08.2020
Director of Clinical Services
ViaQuest Hospice
05.2017 - 02.2019
Master of Science - Business Administration
Western Governors University
Bachelor of Science - Nursing Science
Western Governors University
Associate of Science - Nursing
Vincennes University