Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryle Middleton

Lake Station

Summary

Accomplished and results-driven Assistant Store Leader / Co-Manager with nearly 28 years of hands-on experience in the convenience store industry, specializing in high-volume retail operations, customer service excellence, and team development. Adept at overseeing day-to-day store functions, optimizing inventory and merchandising strategies, and maintaining compliance with corporate standards and safety protocols. Recognized for building strong, motivated teams and fostering positive work environments that consistently exceed performance goals. Now seeking to bring a proven track record of operational leadership, strategic decision-making, and dedication to customer satisfaction to a Store Leadership position with Pilot/Flying J.

Overview

27
27
years of professional experience

Work History

Assistant Store Leader (Co Manger)

Speedway Gas Station/ 7/11 Convenience Store
08.2018 - Current
  • Managed team workload to reach production targets.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Delegated daily tasks, addressed employee questions
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Supervised six co-workers.
  • Assisted with general maintenance of store to keep environment perpetually clean and presentable.
  • Worked with customer service representatives to handle escalated customer issues.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Trained new-hires on lottery and customer relations procedures to better service customers.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Answered product questions and assisted customers in selection and checkout.

Shift Supervisor

Luke Convenience Store
01.2015 - 08.2018
  • - Managed store front and ensured FIFO (first-in, first-out) product rotation
  • - Provided excellent customer service and operated cash registers
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • - Conducted safe audits and lottery machine operations
  • - Stocked and managed cigarette and cooler inventory

Key Holder

Family Express Convenience Store
01.2011 - 01.2015
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Placed and received orders
  • Assisted with team responsibilities by cleaning, and product merchandising.
  • Maintained front-of-store displays and FIFO rotation
  • Operated cash registers, provided customer service
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Conducted safe and lottery audits
  • Stocked cigarettes and coolers
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Streamlined opening and closing procedures as integral member of store staff.


Key Holder

Thornton Convenience Store
11.1998 - 12.2011
  • Received and processed store orders
  • Maintained merchandising and cooler stocking
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Operated cash registers, assisted customers
  • Stocked cigarettes, maintained FIFO rotation
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Hammond High School
Hammond, IN
08-1990

Career Center - undefined

Hammond Area Career Center
01.1990

Skills

  • Delegates tasks effectively to maintain a structured environment
  • Strong team leadership and goal-setting abilities
  • Delivers exceptional customer service
  • Cash register operation and lottery auditing
  • Inventory and stock control
  • Order receiving and front-facing merchandising
  • Sales promotions
  • Employee management
  • Merchandise display
  • Policy enforcement
  • Team development
  • Stock management

Timeline

Assistant Store Leader (Co Manger)

Speedway Gas Station/ 7/11 Convenience Store
08.2018 - Current

Shift Supervisor

Luke Convenience Store
01.2015 - 08.2018

Key Holder

Family Express Convenience Store
01.2011 - 01.2015

Key Holder

Thornton Convenience Store
11.1998 - 12.2011

Career Center - undefined

Hammond Area Career Center

High School Diploma -

Hammond High School

Similar Profiles

CREATE PROFILE
Cheryle Middleton