Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Chet Fulk

Brazil

Summary

Motivated individual delivering exceptional customer service while promoting operational efficiency. Skilled in training employees and managing tasks effectively to meet service goals, contributing to enhanced team performance and customer loyalty. Dynamic professional with proven leadership in operational efficiency and customer service. Expertise in training staff and fostering teamwork to enhance performance. Committed to driving customer satisfaction through effective conflict resolution and problem-solving. Results-oriented leader with extensive experience in managing diverse teams and enhancing operational workflows. Recognized for exceptional communication skills and a strong ability to resolve conflicts, ensuring high levels of customer satisfaction and team collaboration.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Protector

AWP Safety
Terre Haute
01.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Train employees on the proper and effective use of AFADs.
  • Organize and execute line crossings.
  • Train potential candidates how to effectively and safely execute line crossings.

Auto Repair Shop Owner

Chet's Auto Repair
Carbon
08.2018 - 01.2024
  • Managed daily operations of Chet's Auto Repair shop.
  • Oversaw customer service and maintained client relationships.
  • Scheduled and assigned repair tasks to technicians.
  • Trained staff on best practices and safety procedures.
  • Conducted regular inspections of equipment and tools.
  • Developed strategies to improve shop efficiency and workflow.
  • Handled inventory management and ordering of parts and supplies.
  • Ensured compliance with local regulations and industry standards.
  • Monitored technician performance by inspecting completed jobs for quality assurance purposes.
  • Performed preventive maintenance services on vehicles such as oil changes, tire rotations, brake inspections, fluid checks and replacements.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with safety regulations while performing vehicle maintenance tasks.
  • Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
  • Diagnosed mechanical problems using diagnostic equipment such as scan tools, pressure gauges and other testing devices.
  • Created detailed reports outlining expenditures related to auto repair shop operations.
  • Performed routine repairs such as replacing spark plugs, changing filters and checking fluids levels.
  • Repaired or replaced worn or defective parts using hand tools or power tools.
  • Conducted daily operations of the auto repair shop, including customer service, sales, and financial management.
  • Tracked inventory of parts used in repair jobs to maintain sufficient supply levels.
  • Provided estimates to customers for requested repairs based on labor times and parts costs.
  • Ordered parts for needed repairs from suppliers when not available in-house inventory.
  • Managed staff scheduling to ensure adequate coverage at all times during business hours.
  • Maintained an organized workspace with adequate supplies stocked at all times.
  • Reviewed work orders to determine necessary repairs and estimated cost of completion.
  • Conducted test drives before and after repair services.
  • Repaired, replaced and adjusted brakes.
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
  • Aligned wheels using special alignment equipment and wheel-balancing machines.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Planned work procedures using charts, technical manuals and experience.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.

Trailer Builder

Great Dane
Brazil
11.2022 - 04.2023
  • Assembled trailer components using power tools and hand tools.
  • Interpreted blueprints and technical drawings to build trailers accurately.
  • Collaborated with team members to ensure timely project completion.
  • Inspected materials for quality before assembling parts.
  • Maintained a clean and organized work area to promote safety.
  • Followed safety protocols to minimize workplace hazards consistently.
  • Assisted in training new employees on assembly processes and safety standards.
  • Ensured that all safety protocols were followed while working on the shop floor.
  • Installed electrical wiring for lights and accessories on trailers.
  • Inspected trailers for safety issues prior to delivery.
  • Utilized hand tools such as drills, grinders, hammers and screwdrivers during trailer construction process.
  • Performed quality work in alignment with company procedures and values.
  • Performed tests on completed products to assess durability and functionality.
  • Promoted worksite safety by explaining and enforcing OSHA requirements.

Shop Manager

TJ'S Auto Repair & Towing
Brazil
07.2016 - 08.2018
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised staff to enhance customer service skills.
  • Oversaw inventory management and stock replenishment processes.
  • Implemented promotional strategies to increase product visibility in-store.
  • Conducted regular audits to maintain store cleanliness and organization.
  • Developed schedules to optimize staff coverage during peak hours.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Collaborated with suppliers to negotiate pricing and delivery schedules.
  • Monitored staff performance and provided feedback and guidance as necessary.
  • Resolved customer complaints promptly and professionally.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Responded to customer inquiries in a timely manner.
  • Developed and implemented procedures for the efficient operation of the shop.
  • Maintained high standards of customer service throughout the store.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Guided team to consistently achieve daily, weekly and monthly production goals.
  • Oversaw the recruitment, training and development of new staff members.
  • Built and maintained sound business relationships with vendors and suppliers.
  • Conducted regular stock takes to ensure accurate inventory records.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented strategies to increase sales and profitability of the shop.
  • Enforced company policies regarding employee conduct, attendance, dress code.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Developed pricing strategies that maximized profits while remaining competitive.
  • Performed monthly audits of store operations.
  • Ensured compliance with all relevant health, safety and security regulations.
  • Answered incoming questions via phone and email discussing advertised pricing and inventory.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
  • Scheduled staff shifts according to business needs.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Improved cost control and staff efficiency to maximize profitability.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Examined supply and raw material levels to determine shortages and make necessary adjustments.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Organized special events such as product launches, promotions or discounts.
  • Instituted a comprehensive maintenance schedule, ensuring all equipment operated optimally.
  • Led customer service initiatives, resultingin an increase in customer retention.
  • Oversaw shop layout and merchandise display, enhancing shopping experience.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.
  • Resolved customer complaints with professionalism, preserving the shop's reputation.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.

Retail Parts Manager

Advanced Auto Parts
Brazil
11.2012 - 07.2016
  • Managed inventory levels to ensure parts availability for customer needs.
  • Supervised team in processing incoming and outgoing parts shipments.
  • Coordinated training programs for staff on product knowledge and customer service.
  • Oversaw daily operations, ensuring compliance with safety and quality standards.
  • Resolved customer inquiries regarding parts selection and availability efficiently.
  • Resolved customer complaints in a professional manner.
  • Maintained detailed reports on sales activities, including tracking performance metrics such as total number of orders, average order size, gross margin.
  • Managed inventory and ordering of parts for the retail store.
  • Conducted regular audits of all parts inventory, ensuring accuracy of records and proper stocking levels.
  • Provided excellent customer service by responding promptly to inquiries and complaints regarding retail parts.
  • Coordinated with other departments to ensure smooth flow of operations related to retail parts management.
  • Identified potential problems before they occurred by monitoring stock levels on a daily basis.
  • Collaborated with other managers in order to develop strategies for improving customer satisfaction levels when dealing with retail part purchases.
  • Trained staff members on proper handling and storage techniques for different types of retail parts.
  • Received, examined and reshelved returned parts.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Coordinated parts logistics, ensuring timely delivery to customers and service departments.
  • Conducted regular inventory audits to maintain accuracy and accountability.
  • Managed customer inquiries and complaints regarding parts availability and pricing.
  • Led a team of parts department employees, providing training and performance evaluations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Lead Technician

InterTec Pest Control Inc
Coal City
09.2011 - 11.2012
  • Collaborated with cross-functional teams to improve operational efficiencies.
  • Conducted routine maintenance checks on equipment to prevent downtime.
  • Implemented standard operating procedures to enhance team performance.
  • Assisted junior technicians in resolving complex technical problems.
  • Followed safety practices to safeguard against injury and damage to property.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Fostered relationships with internal and external customers.
  • Managed quality control and maintained high level of customer satisfaction.
  • Tested components, assemblies and systems to diagnose problems.
  • Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
  • Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
  • Recommended corrective and preventive actions to boost product reliability.
  • Identified areas where improvements could be made in terms of system efficiency or cost savings.
  • Analyzed customer requirements to determine appropriate solutions.
  • Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
  • Maintained up-to-date knowledge of current technology trends.
  • Trained users in the use of new software packages or hardware devices.
  • Documented processes for future reference by team members.
  • Enforced compliance with quality standards to maintain production requirements and sustain business operations.
  • Validated adherence to best practices, quality standards and customer specifications.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Completed scheduled appointments on time to drive quality service.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Installed new components or replaced defective parts to restore functionality.

Assistant General Manager

Kwik Lube
Spencer
03.2006 - 09.2011
  • Assisted in developing operational strategies to enhance customer service standards.
  • Oversaw training programs for new employees to ensure adherence to company policies.
  • Managed scheduling and resource allocation for daily operations and staff assignments.
  • Facilitated team meetings to discuss project updates and address operational challenges.
  • Implemented new procedures to improve efficiency in daily business operations.
  • Reviewed and approved inventory management processes to maintain stock levels.
  • Supported marketing initiatives through coordination of promotional events and activities.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Ensured that customer service standards were met or exceeded at all times.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Motivated and led team members to work together to achieve targets.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Prepared weekly schedules for staff members based on their availability.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Helped team develop specialized projects, events and promotions.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Met business targets with streamlined operations strategies.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Developed marketing plans to promote products or services offered by the company.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Created promotional campaigns to increase store traffic and generate revenue.
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
  • Ensured compliance with company policies, procedures, and regulations.
  • Initiated cost-saving measures to optimize operational expenses and increase profitability.
  • Monitored competitor activity and market trends to stay competitive.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Oversaw facility maintenance and repairs to ensure a high standard of presentation.
  • Led staff training sessions to improve service quality and operational skills.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Managed team schedules, delegations, and performance evaluations to optimize productivity.
  • Ensured compliance with health and safety regulations to maintain a safe working environment.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Ensured compliance with all applicable laws and regulations related to employment practices.
  • Conducted regular staff meetings to communicate goals, updates, and receive feedback.
  • Developed and maintained relationships with suppliers, vendors, and community partners.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Skills

  • Problem solving
  • Time management
  • Employee training
  • Effective communication
  • Leadership skills
  • Conflict resolution
  • Operational efficiency
  • Multitasking
  • PPE use
  • Relationship building
  • Excellent communication
  • Planning
  • Maintenance & repair
  • PPE compliance
  • Attention to detail
  • Analytical and critical thinking
  • Team building
  • Dependable and responsible
  • Customer relationship management
  • Technical training
  • Team collaboration

Certification

  • TCT/TCS Certified

References

References available upon request.

Timeline

Lead Protector

AWP Safety
01.2024 - Current

Trailer Builder

Great Dane
11.2022 - 04.2023

Auto Repair Shop Owner

Chet's Auto Repair
08.2018 - 01.2024

Shop Manager

TJ'S Auto Repair & Towing
07.2016 - 08.2018

Retail Parts Manager

Advanced Auto Parts
11.2012 - 07.2016

Lead Technician

InterTec Pest Control Inc
09.2011 - 11.2012

Assistant General Manager

Kwik Lube
03.2006 - 09.2011

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Chet Fulk