Chet Linson

• Managed clinical auditing and monitoring for state-wide Indiana Title X grant and regional Illinois Title X grant, including direct monitoring of 5 clinics and 2 mobile units run by IFHC and 10 sub-grantee organizations.
• Spearheaded accreditation efforts, solidifying organization''s reputation for excellence in patient care delivery.
• Implemented quality assurance measures to maintain high standards of safety and performance across all aspects of clinical program.
• Evaluated program effectiveness through regular data analysis, identifying areas for growth and improvement.
• Developed and maintained comprehensive database of patient information, ensuring accuracy and accessibility for all team members.
• Kept current with industry developments through continuous learning opportunities such as workshops and conferences.
• Devised and implemented clinical protocols to ensure high-quality patient care.
• Provided ongoing education and training for staff members, ensuring adherence to best practices and regulatory guidelines.

• Developed marketing strategy with compelling materials highlighting unique selling propositions of service portfolio.
• Evaluated and revamped existing sales incentive structures, introducing innovative reward based referral process to drive sales.
• Achieved dramatic year-to-year sales increase, from $100,000 to over $600,000, by skillfully managing relationships and proactive sales approaches.
• Assisted in budgeting and financial planning activities ensuring resource allocation aligned well with organizational objectives.
• Established new business partnerships by identifying potential clients and presenting tailored solutions.
• Implemented new CRM system to track customer interactions effectively, enabling better account management and lead funneling.
• Streamlined sales processes for increased efficiency, leading to predictable deal closures and improved profitability.
• Cultivated long-term relationships with key accounts, ensuring high client satisfaction and repeat business.
• Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.

• Led team of 15-20 team members to facilitate shipping output of over 10,000 units of pet products per shift.
• Spearheaded 2nd shift for new fresh and frozen pet food product supply chain.
• Mentored junior team members, fostering professional growth and enhancing overall team capabilities.
• Implemented risk management strategies, mitigating potential issues and maintaining progress.
• Led team meetings to provide updates on progress, address challenges, and maintain open communication channels.
• Delegated tasks to team members based on skill sets and availability, maximizing productivity and performance.
• Streamlined processes for increased efficiency, leading to timely shipment of products and cost savings.
• Managed workflow and production output of team members.
• Organized and prioritized workload to delegate responsibilities among colleagues.

Implemented and maintained all clinical operations at 100+ volunteer medical clinic serving the uninsured in West Central Indiana over a seven year period. Highlights of my tenure included:

• Managing overall quality care and operations for 1200 medical and dental patients with limited resources.
• 10% year-to-year patient panel growth
• Maintaining comprehensive primary medical care at less than 10% market cost.
• Overhaul of organization's technology software and hardware, including implementation of electronic dental records, electronic medical records, and telemedicine.
• Medical assessment and planning alongside volunteer and staff providers to increase patient satisfaction and improve outcomes.
• Staff and Volunteer recruitment and retention.
• Grant database research, writing and reporting for organizational grants.
• Maintaining compliance with local, state, and federal guidelines for all operations.
• Establishing and maintaining client care and feedback program to improve quality.
• Creating new avenues for resource acquisition through relationship building with large organizations such as CDI, Labcorp, and IU health.

As board member:

• Provided oversight to Hendricks County Health Department's Community Resource staff and budget.
• Accessing and Utilizing Healthcare Sub-committee

As secretary:

• Provided meeting minutes and communication to board members
• Member of board executive committee
• Approval of snap expenditures and partnerships below established threshold