Chetan Agarwal
Team Lead
Bangalore
Summary
Over 5 years of IT industry experience in designing solutions, development and implementing web and server-side applications. Strong application development practice with Agile Methodologies, including SCRUM, behavior- driven design (BDD) and Test-driven design (TDD) practices. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
Work History
Team Lead
Apty
Bangalore
02.2022 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated and adopted new technologies to address changing industry needs.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Full Stack Developer
Apty.Inc
Hyderabad
06.2019 - 02.2022
- Designing architecture for building both web and browser extensions using React and Angular
- Reviewed code, debugged problems, and corrected issues.
- Developed unit test cases for testing and automation.
- Created proofs of concept for innovative new solutions.
- Designed and developed analytical data structures.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Customer Success Manager
Apty Inc, Apty
Hyderabad
02.2018 - 05.2019
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Defined clear targets and objectives and communicated to other team members.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Created customer support strategies to increase customer retention.
Associate software engineer
Excers Inc
Hyderabad
01.2017 - 01.2018
- Translated customer requirements into written use cases.
- Designed customized solutions for proposals to potential customers.
- Documented technical workflows and knowledge to educate newly hired employees.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
Education
B.Tech - Computer Science
JNTU
01.2013 - 04.2017
Intermediate - MPC
Sri Narayana Junior college
01.2011 - 04.2013
SSC -
St. Ann’s High School
2002.06 - 2011.04
Skills
Technologies : Javascript, TypeScript, Node, GoLang, ReactJs, Angular, AWS S3,AWS Lambdas
undefinedTimeline
Team Lead
Apty
02.2022 - Current
Full Stack Developer
Apty.Inc
06.2019 - 02.2022
Customer Success Manager
Apty Inc, Apty
02.2018 - 05.2019
Associate software engineer
Excers Inc
01.2017 - 01.2018
B.Tech - Computer Science
JNTU
01.2013 - 04.2017
Intermediate - MPC
Sri Narayana Junior college
01.2011 - 04.2013
SSC -
St. Ann’s High School
2002.06 - 2011.04
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