EPIC
Chetan B N
Team Lead - Ops
Bengaluru
Summary
Proven leader in healthcare management, notably with Omega Healthcare and Carelon Global Solutions, I excel in driving quality control and performance improvement. Leveraging skills in regulatory compliance and staff training, I've spearheaded initiatives that significantly enhanced productivity and service quality. My approach fosters teamwork and optimizes resource allocation, achieving notable efficiency gains and operational excellence.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
AR Executive
Omega Healthcare
1 2015 - 5 2017
- Meeting expected target and quality on daily basis
- Working on special projects received from client
- Updated aging reports based on daily audits.
- Effectively communicated with clients about clarifications and pathways
Quality Analyst
Omega Healthcare
07.2017 - 05.2021
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Analyzed quality and performance data to support operational decision-making.
- Developed and maintained quality assurance procedure documentation.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Defined and implemented quality initiatives to reduce risk.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Created and revised procedures, checklists and job aids to reduce errors.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Collected and analyzed data and initiated improvements to increase security and performance.
- Participated in management meetings to establish short- and long-term strategy.
Team Lead
Omega Healthcare
06.2021 - 12.2022
- Coached team members in techniques necessary to complete job tasks.
- Reported on updates to project specifications and progress.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Participated in cross-functional team-building activities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Tracked receipts, employee hours and inventory movements.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Designed strategic plan for component development practices to support future projects.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
Team Lead
Carelon Global Solutions
02.2023 - Current
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Coached team members in techniques necessary to complete job tasks.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
SSLC -
Godwin Public School
Bangalore 05.2008 - 03.2009
PUC - PCMC
Seshadripuram PU Main College
Bangalore 06.2009 - 05.2011
Bsc Computer Science - Computer Science
Seshadripuram First Grade College
Bangalore 05.2011 - 05.2014
Skills
Production monitoring
Software
MMIS
Certification
Six Sigma
Timeline
Team Lead
Carelon Global Solutions
02.2023 - Current
Team Lead
Omega Healthcare
06.2021 - 12.2022
Six Sigma
08-2020
Quality Analyst
Omega Healthcare
07.2017 - 05.2021
Bsc Computer Science - Computer Science
Seshadripuram First Grade College
05.2011 - 05.2014
PUC - PCMC
Seshadripuram PU Main College
06.2009 - 05.2011
SSLC -
Godwin Public School
05.2008 - 03.2009
AR Executive
Omega Healthcare
1 2015 - 5 2017
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