CHETAN GAIKWAD
MUMBAI
Summary
Enthusiastic customer service professional with experience in high-pressure airport environments. Demonstrated ability to enhance team performance through collaboration and innovative solutions, ensuring compliance with safety and service standards.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Customer Service Executive
AI Airport Service Limited
Mumbai
11.2023 - Current
- Assisted customers with flight information and airport services inquiries.
- Managed check-in procedures for passengers at the airport terminal.
- Collaborated with team members to resolve customer complaints effectively.
- Handled lost baggage claims and coordinated with relevant departments.
- Coordinated with airline representatives, immigration, and security staff for smooth, on-time departures and arrivals.
- Managed VIP passengers, senior citizens and unaccompanied minors with professionalism and care.
- Ensured compliance with airport safety, security, and service standards in one of India's busiest international terminals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor of Science - Chemistry
D.G. Ruparel College of Science Commerce And Arts.
Matunga 11-2020
Skills
- Initiative and innovation
- Critical thinking
- Attention to detail
- Problem solving
- Team collaboration
- Technical / Office Skills
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Marathi
Native
Native
Certification
IATA Dangerous Goods Regulations
Timeline
Customer Service Executive
AI Airport Service Limited
11.2023 - Current
Bachelor of Science - Chemistry
D.G. Ruparel College of Science Commerce And Arts.