Chetan Grover

• Drove B2B client acquisition through targeted outreach and strategic partnerships, resulting in increased client base.
• Conducted market research to align solutions with client needs, enhancing product relevance and client satisfaction.
• Collaborated with marketing and sales teams to execute effective lead generation strategies, improving lead quality and conversion rates.
• Cultivated strong stakeholder relationships to foster long-term growth.

• Managed sales cycle for CPaaS/SaaS solutions targeting SMB segment, enhancing customer engagement.
• Executed upsell campaigns and ensured retention for existing accounts.
• Generated pipeline through inbound partner leads and event-driven initiatives, driving consistent revenue growth.
• Collaborated with enterprise teams to secure large deal closures.

Recognized with 2022 'Orange Star – Revenue Excellence' award.

• Spearheaded North America business development and brand positioning, resulting in consistent pipeline growth.
• Orchestrated end-to-end sales lifecycle, ensuring seamless transitions from lead generation to delivery.
• Supervised client engagement, successfully managing delivery of over 350 projects as project manager.
• Delivered web, mobile, and digital solutions aligned with client objectives and KPIs.
• Served as primary client interface, facilitating communication and resolving project issues promptly.
• Collaborated with cross-functional teams to ensure on-time delivery of high-quality projects.
• Developed web platforms using WordPress, Webflow, Wix, Squarespace with HTML5, CSS3, and JavaScript.
• Managed e-commerce builds with Shopify, WooCommerce, Magento, Payment Gateway & other API integrations.

• Generated leads across Americas and EMEA, contributing to enterprise solution growth.
• Executed targeted campaigns for SAP, Oracle, Microsoft, and Salesforce, enhancing sales engagement.
• Built pipeline exceeding $250 million in potential revenue.
• Secured key accounts including Rogers, SaskPower, and City of Tampa, expanding market presence.

• Achieved daily targets for call volume, average handling time, and quality audits.
  Exceeded sales goals by over 15% consistently across all metrics.
• Maintained high customer satisfaction through upselling hotel, car rental, and insurance services, delivering exceptional service for domestic and international flight ticket bookings.

• Developed new business opportunities by contacting IT decision makers and delivering tailored sales pitches.
• Conducted research to analyze products and market conditions, identifying potential sales opportunities.
  Created detailed account maps for target prospects using resources like Hoovers and ZoomInfo.
• Composed business emails and crafted custom presentations for specific client needs.
• Supported onsite team members by providing comprehensive information about prospects' IT landscapes.
• Consistently met key result areas established for inside sales team performance.
  Ranked among top performers for generating contacts and delivering value.
• Achieved highest overall CSAT score from onsite sales team through effective collaboration.

Troubleshot hardware and software issues for U.S. home consumers for desktops and notebooks.

• Maintained high customer satisfaction and resolution rates as primary objectives.
  Trained on desktop, laptop, and printer hardware issues as well as various software problems.
• Maintained high customer satisfaction and resolution rates as primary objectives.Trained on desktop, laptop, and printer hardware issues as well as various software problems.
• Achieved daily targets in call handling and average handling time metrics.
  Received awards for highest CSAT scores over two quarters as CE Champ.
• Selected by global quality team for “wow” call recognition published in Dell internal newsletter.