Chetan Gujar
Summary
Certified Scrum Master with 10+ years of overall experience and 4.5+ years of hands-on experience as a Scrum Master / Agile Delivery Lead, driving end-to-end Agile delivery across enterprise, product, and digital platforms. Proven expertise in Scrum, SAFe (Scaled Agile Framework), and Kanban, facilitating Agile ceremonies, managing cross-functional and distributed teams, and delivering high-quality outcomes in fast-paced environments. Strong background in stakeholder management, risk and dependency management, metrics-driven delivery, and continuous improvement. Experienced in leveraging Agile tools (Jira, Azure DevOps, Confluence) and modern AI-enabled productivity tools to improve sprint predictability, velocity, and team performance. Adept at servant leadership, Agile coaching, and aligning delivery outcomes with business value, customer satisfaction, and organizational strategy.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Scrum Master I Operations Manager
HSBC
Bengaluru
05.2025 - Current
- Acting as Scrum Master for cross-functional Agile teams, delivering work using Scrum, SAFe (Scaled Agile Framework), and Kanban methodologies.
- Facilitated all Agile ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, Retrospectives, PI Planning, and Scrum of Scrums.
- Coached teams on Agile principles, Scrum best practices, SAFe scaling concepts, and Kanban flow optimization, enabling self-organizing and high-performing teams.
- Worked closely with Product Owners to ensure a well-groomed, prioritized, and value-driven product backlog aligned with business objectives.
- Managed dependencies, risks, and impediments across teams and programs; proactively escalated issues and drove mitigation plans.
- Supported Program Increment (PI) Planning, sprint forecasting, capacity planning, and release planning in Scaled Agile environments.
- Implemented Kanban practices such as WIP limits, flow visualization, cycle time analysis, and continuous delivery to improve predictability and throughput.
- Tracked and reported Agile metrics including velocity, burndown/burnup charts, cycle time, lead time, and cumulative flow diagrams.
- Maintained transparency using Jira, Azure DevOps, and Confluence dashboards, providing regular status updates to stakeholders and leadership.
- Drove continuous improvement initiatives through retrospectives, root-cause analysis, and actionable improvement plans.
- Coordinated delivery across cross-functional and distributed teams including Development, QA, UX, DevOps, and Business stakeholders.
- Leveraged AI-enabled Agile tools and automation for backlog refinement, reporting, estimation insights, and workflow optimization.
- Ensured adherence to Agile best practices, quality standards, SLAs, and SDLC, supporting smooth releases and production stability.
- Acted as a servant leader and Agile coach, mentoring team members and improving overall Agile maturity.
- Communicated sprint, release, and program status to stakeholders at a regular cadence, aligning delivery outcomes with business goals.
Senior Scrum Master I Associate, Fund Administrati
BNY
Pune
08.2021 - 05.2025
- Contributed to application development, enhancement, and production support for enterprise systems supporting thousands of end users.
- Delivered 20–30 application features/enhancements per year across multiple releases under Waterfall and Hybrid delivery models.
- Collaborated with business analysts, QA, and stakeholders to analyze requirements and deliver solutions aligned with business needs.
- Supported release planning and deployment activities for 8–12 releases annually, ensuring minimal production issues.
- Investigated and resolved 50+ production defects/incidents, improving system stability and reducing recurring issues.
- Participated in estimation, planning, and status reporting, contributing to on-time delivery of committed milestones.
- Created and maintained technical and process documentation, supporting knowledge transfer and onboarding.
- Gained hands-on exposure to SDLC, ALM tools, client-facing delivery, and stakeholder communication.
- Supported early Agile adoption initiatives, participating in sprint activities and ceremonies prior to formally transitioning into the Scrum Master role.
Associate, Fund Administration I
BNY
Pune
04.2012 - 07.2021
- Processed Transfer Agency transactions (subscriptions, redemptions, switches) and supported end-to-end fund settlement and reconciliation activities.
- Performed cash and unit reconciliations, investigated breaks, and ensured timely resolution in coordination with custodians and fund accounting teams.
- Ensured compliance with NAV validation, cut-off timelines, and operational controls within fund administration.
- Supported investor account maintenance and exception handling within Transfer Agency systems.
- Assisted with dividend and distribution processing, ensuring accurate posting and reconciliation.
- Maintained audit documentation and supported month-end fund administration activities.
Education
MBA -
N. K. Orchid College of Engineering & Technology
Solapur06-2011
Skills
Agile Delivery & Planning Tools (Jira / Azure DevOps / ServiceNow)
Jira, Azure DevOps (Boards, Backlogs, Sprints, Dashboards, Releases), ServiceNow (Agile Development, ITSM, Workflow Management), Confluence, Rally, Trello, Asana, Mondaycom, Smartsheet, MS Project, MS Excel, PowerPoint
Agile Frameworks & Ways of Working
Scrum, SAFe (Scaled Agile Framework), Kanban, Hybrid Agile / Agile-Waterfall
Metrics, Reporting & Insights (Power BI)
Sprint Velocity, Burndown/Burnup, Cycle & Lead Time, Cumulative Flow, Release & PI Metrics, Power BI & Advanced Agile Dashboards (exposure)
DevOps, CI/CD & Engineering Collaboration
CI/CD Pipelines (Jenkins, Azure Pipelines, GitHub Actions – exposure), DevOps Toolchain Collaboration, Release Automation & Deployment Enablement, GitHub, GitLab, Bitbucket
Technical & Delivery Exposure (Azure Cloud)
SDLC & ALM, Azure Cloud Platforms (exposure), Enterprise & Product Platforms, Custom Web & Data Applications, Agile QA & Shift-Left Testing Enablement
Collaboration & Remote Facilitation
MS Teams, Slack, Miro, MURAL, Virtual Whiteboards
AI & Automation (Agile Context)
AI-assisted Backlog Refinement, Sprint Reporting & Insights, Estimation, Retrospective Analytics & Workflow Optimization
Certification
Professional Scrum Master (PSM-I)
Core competencies
- Agile Delivery & Transformation
- Scrum, SAFe & Kanban Frameworks
- Agile Coaching & Servant Leadership
- Sprint & Release Planning
- Backlog Refinement & Prioritization
- Scaled Agile (PI Planning, Scrum of Scrums)
- Cross-Functional Team Leadership
- Risk, Issue & Dependency Management
- Stakeholder & Executive Communication
- Metrics & Reporting (Velocity, Burndown, Cycle Time)
- Continuous Improvement & Retrospectives
- Enterprise & Product Delivery
- Distributed & Global Team Management
- AI-Driven Agile Insights & Automation
- Technical & Business Alignment
Project Details
🔹 HarborInvest Portal (Banking / Investment Management)
- Supported an Agile team delivering a US-based investment and portfolio management platform for retail investors and advisors, enabling multi-asset tracking, portfolio insights, and secure transactions.
- Implemented Maker–Checker approval workflows, automated notifications, and AI-driven investment recommendations, improving compliance, decision-making, and user experience.
- Facilitated Scrum ceremonies, coached the team on backlog refinement and flow, and improved sprint predictability, cycle time, and delivery quality.
🔹 CareContinuum Portal (Healthcare)
- Enabled delivery of a healthcare coordination platform providing a 360-degree view of patient journeys across hospitals, rehab centers, and home care services.
- Integrated role-based access, automated alerts, and AI-driven predictive analytics to reduce readmissions and improve care outcomes.
- Led Agile ceremonies, coached teams on estimation and story splitting, removed impediments, and strengthened collaboration across engineering, QA, and product stakeholders.
🔹 AtlasExec (Internal Deal Placement Platform)
- Supported development of a global deal-placement platform with separate portals for requestors and processors, role-based access, and Maker–Checker approval workflows.
- Implemented automated notifications and AI-based validations to reduce submission errors and processing delays.
- Coached the team on Agile best practices, improved Definition of Ready and Done, and significantly enhanced sprint predictability and cycle time.
Timeline
Scrum Master I Operations Manager
HSBC
05.2025 - Current
Senior Scrum Master I Associate, Fund Administrati
BNY
08.2021 - 05.2025
Associate, Fund Administration I
BNY
04.2012 - 07.2021
MBA -
N. K. Orchid College of Engineering & Technology