Pankaj Sharma
Bangalore
Summary
Results-driven Collections Agent at Smartcoin, adept at financial analysis and effective communication. Successfully developed innovative collection methods, surpassing company financial goals. Proven ability in repayment negotiations and team collaboration, enhancing customer relations while managing complex bankruptcy cases. Committed to achieving optimal outcomes through strategic problem-solving and market research.
Overview
1
1
year of professional experience
Work History
Collections Agent
Smartcoin
Bangalore
02.2024 - 03.2025
- Developed collection methods to achieve or exceed company financial goals.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Education
BBA - Business
Presidency University
Bangalore 02-2025
Skills
- Financial analysis
- Market research
- Project management
- Customer service
- Problem solving
- Effective communication
- Team collaboration
- Repayment negotiations
- Collections processing
Languages
Hindi
First Language
English
Advanced (C1)
C1
Kannada
Intermediate (B1)
B1
Timeline
Collections Agent
Smartcoin
02.2024 - 03.2025
BBA - Business
Presidency University