Chetan Joshi

Objective- To work with full efficiency and grow in a challenging and dynamic environment and contribute to growth and success of the organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Received New Comer of the Quarter award: 2018.

• Achieved 1st rank continuously for 4 months in row while working with Accenture (Google).
• Became the Floor walker in 10 months to help the new agents.

• Father's Name: Mr. Bhaskar Joshi
• Date of Birth: 07/01/89
• Gender: Male
• Nationality: Indian
• Marital Status: Single

• Project : Project Fi (Mobile virtual network)
  Client : Google Technology Company.
  Role : SME (Subject matter expert)
  Duration : 5.5 Years – Present.
  Description: Project Fi is a mobile virtual network operator by Google, providing phone, messaging and data services
  using both Wi-Fi and cellular networks belonging to Sprint, T-Mobile, U.S. Cellular.

Responsibilities:
 Working as a Subject matter expert in which we need to assist the new agents with the process knowledge and mobile related issues so they can help users without any trouble.

Responsibilities:
 Worked as an SME my role was to assist the team with all the product user so they can help users with smoothly.
 Involved in providing backend support to the WFM team as well to manage the SL (Service level).