Chetan Kanaujia
Hospitality Operations , Project and Administration
Bilaspur
Summary
Experienced managing partner with a strong focus on continuous improvement. I bring an entrepreneurial and hardworking mindset to every endeavor, dedicating myself to expanding operations, delivering practical solutions, and capitalizing on market trends. With a proven track record of success, my commitment lies in driving growth and achieving sustainable results for the organization.
Overview
20
20
years of professional experience
Work History
Managing Partner
Palm Entertainment
5 2023 - Current
- Operations Management, Marketing, HR, Compliances, Business Development (Multiplex, Multicuisine Food Court, and Game Zone)
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
Administration Executive
Gujarat Guardian Ltd
07.2019 - 04.2023
- General Admin, Hospitality Management, Event Management, Human Resource, Township Management, Company Guest House Management, Travel and Fleet Management, Horticulture, Security, EHS, Procurement, Contract Staff Management, Housekeeping, Food Services, CSR Activities, Compliance Management, Employee Relations, Crisis Management (COVID-201 SOPs)
- Collaborated with various departments on special projects requiring administrative expertise resulting in successful completion within deadlines.
- Spearheaded office relocation projects by coordinating logistics, minimizing downtime during transitions.
- Oversaw event planning efforts for corporate functions, ensuring successful execution of all aspects from location selection to attendee engagement.
- Championed environmental initiatives within the organization by promoting recycling efforts and energy conservation measures leading to reduced waste production.
Director Operations and Franchise
Belleza Hotels and Resorts Pvt Ltd
07.2016 - 03.2019
- Franchise Development, Sales and Marketing, Hotel Operations, HR.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Regional GM Operations and Franchise
Sugar N Spice Pvt Ltd
02.2015 - 06.2016
- Business Development, Project Management, Operations Management, Marketing.
- Conducted comprehensive competitor analyses to identify market trends and capitalize on emerging opportunities.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Negotiated favorable contracts with suppliers, securing competitive pricing without compromising on product quality or service delivery standards.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Executive Chef/Hospitality Consultant
Gujarat Guardian Ltd
07.2012 - 01.2015
- Clubhouse and Resort Management, Plant Café Management, Hospitality Services.
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Expanded catering services through strategic marketing efforts, increasing event bookings and revenue streams.
Line Chef
Norwegian Cruise Liners
09.2006 - 12.2009
- Worked onboard various cruise ships in specialized culinary sections, culinary management, HACCP controls.
- Complied with sanitation and nutrition regulations and safety standards.
- Showcased culinary skills during special events, catering to large groups while maintaining exceptional quality standards.
- Reduced food waste through proper inventory management, portion control, and timely utilization of ingredients.
- Continuously sought opportunities for professional development, attending industry workshops and learning new culinary techniques.
Chef Commis II
JW Marriott
12.2004 - 06.2006
- Indian Cuisine, Continental Cuisine, Food Production Management
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
Education
Lean Six Sigma Black Belt - Lean Six Sigma
XLNS Academy International Pvt. Ltd.
Mumbai, India 04.2001 -
Executive MBA - Human Resource & Public Relations
Imperial Institute of Management Studies
Meerut, India 04.2001 -
FSMS ISO 22000:2018 Internal Auditor - Internal Auditing
GSCI Services
Mumbai, India 04.2001 -
Advanced Diploma in Culinary Management - Restaurant And Culinary Management
BHMS
Lucerne , Switzerland 04.2001 -
Twin Diploma in Hospitality Mgmt. & Catering Ops. - Hospitality Administration And Management
Rizvi College of Hospitality Management
Mumbai, India 04.2001 -
HSC - Science Stream
KV ONGC Panvel
Navi Mumbai , India 04.2001 -
SSC - SSC
KV ONGC Panvel
Navi Mumbai , India 04.2001 -
Skills
Administration/HR
Effective Leader
Customer Service
Compliance Management
CSR Strategy Management
Procurement
Conflict Resolution
Goals and Performance
Policy & Procedure Adherence
Firm financial oversight
Mediation
Cost Reduction
Educationcertifications
- Executive MBA in HR Management and Public Relations Management, IIMS, Meerut, 2020, 2021
- Certified Lean Six Sigma Black Belt, XLNC Academy International Pvt. Ltd., 2022, 2023
- FSMS ISO 22000:2018 Internal Auditor Certification, GSCI Services, Mumbai, 2021
- Advanced Diploma in Culinary Management, BHMS, Luzerne, Switzerland, 2010, 2011
- Twin Diploma in Hospitality Management and Catering Operations, AHLA USA and Rizvi College of HMCO, Mumbai, 2000, 2003
- HSC, Kendriya Vidyalaya, ONGC Panvel, 1998, 1999
- SSC, Kendriya Vidyalaya, ONGC Panvel, 1995, 1996
Accomplishments
- Implemented a filing system, boosting office efficiency by 20%.
- Streamlined processes, reducing task completion time by 15%.
- Resolved conflicts, leading to a 30% decrease in disputes.
- Implemented engagement initiatives, improving job satisfaction by 25%.
- Executed a strategy, reducing time-to-fill by 15%.
- Improved onboarding, resulting in a 20% increase in new hire satisfaction.
- Implemented a training program, boosting productivity by 10%.
- Introduced development opportunities, decreasing turnover by 15%.
- Revised policies, reducing legal risks by 25%.
- Conducted audits ensuring compliance with policies and regulations.
- Negotiated contracts, cutting HR expenses by 15%.
- Introduced cost-effective benefits, saving 10% annually.
- Implemented HRIS for improved data management.
- Introduced automation tools, reducing overhead by 20%.
- Established programs contributing to a positive company culture.
- Increased morale through monthly appreciation initiatives.
- Mediated conflicts, improving team collaboration.
- Conducted conflict resolution training, reducing disputes by 15%.
- Implemented initiatives, increasing workforce diversity by 20%.
- Established mentoring programs, fostering an inclusive workplace.
Valueoffered
- Adept Multitasker: Quickly access and prioritize projects, based on business deadlines, complexity, process flow and man-hours required.
- Problem Solver: Enjoy the challenges of each problem and developing the most effective solutions.
- Team Player & Motivator: Create camaraderie and motivate team to increase productivity.
- Integrity: Operating the Business consistently in accordance with a strong set of Moral Values and applicable ethical guidelines.
Languages
English
Advanced (C1)
Timeline
Administration Executive
Gujarat Guardian Ltd
07.2019 - 04.2023
Director Operations and Franchise
Belleza Hotels and Resorts Pvt Ltd
07.2016 - 03.2019
Regional GM Operations and Franchise
Sugar N Spice Pvt Ltd
02.2015 - 06.2016
Executive Chef/Hospitality Consultant
Gujarat Guardian Ltd
07.2012 - 01.2015
Line Chef
Norwegian Cruise Liners
09.2006 - 12.2009
Chef Commis II
JW Marriott
12.2004 - 06.2006
Lean Six Sigma Black Belt - Lean Six Sigma
XLNS Academy International Pvt. Ltd.
04.2001 -
Executive MBA - Human Resource & Public Relations
Imperial Institute of Management Studies
04.2001 -
FSMS ISO 22000:2018 Internal Auditor - Internal Auditing
GSCI Services
04.2001 -
Advanced Diploma in Culinary Management - Restaurant And Culinary Management
BHMS
04.2001 -
Twin Diploma in Hospitality Mgmt. & Catering Ops. - Hospitality Administration And Management
Rizvi College of Hospitality Management
04.2001 -
HSC - Science Stream
KV ONGC Panvel
04.2001 -
SSC - SSC
KV ONGC Panvel
04.2001 -
Managing Partner
Palm Entertainment
5 2023 - Current