CHETAN KANDAR
MUMBAI
Summary
I interest Specialty black coffee. I making latte art and teaching all new coffee shop staff. As a coffee trainer. I like manual brew method of black coffee. Teaching coffee making and art on all staff. Launching new coffee products and Specialty black coffee. Checking all products, green coffee beans selection, roast profile and grind size setting. testing coffee and scandalized. coffee matachin maintains. supervision to factory and staff duties. Making all FSSAI reports. Reporting all Daily and monthly data on mail. Innovative Barista Trainer with a focus on sustainability and quality. Developed eco-friendly training practices that not only improved product knowledge but also increased customer engagement and loyalty by 20%.
Dynamic Factory Supervisor at All The Jazz Luxury Bakes with proven expertise in production management and quality control. Skilled in team leadership and employee training, I successfully enhanced productivity through process improvements. Committed to safety compliance, I consistently delivered exceptional results while fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Factory Supervisor & Barista Trainer
All The Jazz Luxury Bakes
MUMBAI, THANE
02.2022 - Current
- Supervised day-to-day factory operations, ensuring production targets and quality standards were consistently met.
- Managed a team of 15 workers, delegated tasks, and monitored performance to maintain efficiency and safety.
- Coordinated with production, maintenance, and quality departments to minimize downtime and ensure smooth workflow.
- Ensured strict adherence to safety protocols, quality control processes, and company policies.
- Maintained accurate daily production reports, inventory records, and shift logs.
- Trained new workers on machinery operation, safety procedures, and standard work processes.
- Identified operational issues and implemented process improvements to enhance productivity.
- Teaching coffee making and art on all staff.
- Launching new coffee products and Specialty black coffee.
- Checking all products, supervision to factory and staff duties.
- Making all FSSAI reports.
- Reporting all Daily and monthly data on mail.
Barista Trainer
Kaffenum
RATNAGIRI, MAHARASTRA
12.2020 - 03.2022
- Trained and mentored baristas in coffee brewing techniques, latte art, equipment use, and product knowledge.
- Developed and implemented training programs and materials.
- Conducted regular training sessions, workshops, and skill assessments.
- Monitored and evaluated employee performance, provided feedback and coaching,
- Ensured consistency in beverage quality and service across all employees.
- Maintained up-to-date knowledge of coffee trends, equipment, and best practices.
- Collaborated with management to improve operational efficiency and customer experience.
- Adhered to health, hygiene, and safety standards at all times.
Barista Coffee Maker
Café by di bella
MUMBAI
07.2020 - 09.2020
- Prepared and served a variety of hot and cold beverages including espresso, cappuccino, latte, and tea.
- Consistently followed culinary and presentation standards.
- Operated coffee machine and grinder and maintained cleanliness of equipment.
- Greeted customers warmly and took orders accurately.
- Ensured customer satisfaction by answering questions and recommending menu items.
- Maintained cleanliness and hygiene of service area, tables, and equipment.
- Restocked inventory and supplies as needed.
- Processed payments and operated POS system efficiently.
- Assisted other team members during busy hours.
Barista Coffee Maker
Cafe Ville Villa
VAPI (GUJARAT)
11.2019 - 01.2020
- Prepared and served a variety of hot and cold beverages including espresso, cappuccino, latte, and tea.
- Consistently followed culinary and presentation standards.
- Operated coffee machine and grinder and maintained cleanliness of equipment.
- Greeted customers warmly and took orders accurately.
- Ensured customer satisfaction by answering questions and recommending menu items.
- Maintained cleanliness and hygiene of service area, tables, and equipment.
- Restocked inventory and supplies as needed.
- Processed payments and operated POS system efficiently.
- Assisted other team members during busy hours.
Customer Service Executive
Café Istaa
MUMBAI, VAPI(GUJRAT)
11.2015 - 10.2019
- Provided exceptional customer support, ensuring timely resolution of inquiries and concerns.
- Managed delinquent accounts, facilitating payment arrangements and improving cash flow.
- Communicated effectively with customers regarding billing, program details, and service inquiries.
- Supported team members by offering floor assistance and guidance during peak hours.
- Completed comprehensive training in sales techniques and customer service excellence.
- Verified customer information for accurate tracking and service delivery.
- Resolved customer complaints with empathy and professionalism, enhancing overall satisfaction.
- Managed customer inquiries regarding pricing, product availability, and service requests, ensuring timely and accurate responses.
- Reported daily sales metrics, ensuring accuracy in customer invoices.
- Handled incoming calls from hotels and customers regarding reservations and system usage.
- Effectively resolved customer complaints, striving to ensure guest satisfaction.
- Handled customer inquiries via phone and email, consistently meeting deadlines.
- Managed inventory and tracked customer orders efficiently within the system.
Education
HSC
DR. BABSAHEB AMBEDAKR UNIVERSITY
MUMBAI, SION06-2016
XI - Commerce
V.S. Gangan Junior College
RATNAGIRII, MAHARASTRA06-2011
SSC
YASHWANT MANE VIDYALAY
RATNAGIRI, MAHARASTRA03-2010
Skills
- Production management
- Quality control
- Safety compliance
- Process improvement
- Team leadership
- Employee training
- Data reporting
- Inventory management
- Customer service
- Time management
- Machine operation
- Manufacturing processes
- Team management
- Equipment and machine maintenance
- Work Planning and Prioritization
- Problem-solving
Languages
Marathi
First Language
Hindi
Beginner
A1
English
Beginner
A1
Timeline
Factory Supervisor & Barista Trainer
All The Jazz Luxury Bakes
02.2022 - Current
Barista Trainer
Kaffenum
12.2020 - 03.2022
Barista Coffee Maker
Café by di bella
07.2020 - 09.2020
Barista Coffee Maker
Cafe Ville Villa
11.2019 - 01.2020
Customer Service Executive
Café Istaa
11.2015 - 10.2019
HSC
DR. BABSAHEB AMBEDAKR UNIVERSITY
XI - Commerce
V.S. Gangan Junior College
SSC
YASHWANT MANE VIDYALAY
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