Chetan Karnam

• Taking care of the sales and service handling area of Koppal Gadag, distributor sales, dealer management, customer acquisition, technician team management, stock billing, activities with the DST team, planning new retailer onboarding, and offers implementation in the market.
• Developed and implemented regional sales strategies for Dish TV services.
• Managed relationships with key clients to enhance service delivery.
• Coordinated training programs for staff to improve customer engagement skills.
• Analyzed market trends to identify opportunities for business growth.
• Oversaw daily operations to ensure compliance with company standards.
• Maintained detailed records of sales activities, including daily call reports, weekly forecasts, and monthly performance metrics.
• Assisted in developing budget plans for each year.
• Created promotional materials to generate increased interest in products or services among target audiences.
• Monitored competitor activity within the assigned territory to determine appropriate pricing models for products and services offered by the company.
• Established strong working relationships with store managers to ensure effective communication between stores and corporate office.
• Conducted market research and reported on competitors.
• Gained market share in new sales performance through aggressive team training.

• Responsible for A to Z activities for the project, managing all aspects such as departments, sales, network planning, construction work, core fiber, sales and distribution, and operations and maintenance.
• Assisted in managing daily operations to ensure smooth workflow.
• Supported team in implementing new communication strategies across departments.
• Coordinated meetings to discuss project updates and team goals.
• Participated in resolving customer inquiries and issues effectively.
• Maintained organized records of project documentation and correspondence.
• Monitored staff performance and addressed issues.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Analyzed market trends and competitor activity to inform business strategy.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Ensured compliance with industry regulations and company policies.

Zestmoney

• I was given the responsibility of being the head of the sales team in eight major towns. With 40 sales support people.
• Assisted customers with product inquiries and troubleshooting issues.
• Processed consumer loan applications for accuracy and completeness.
• Reviewed credit reports to evaluate applicant qualifications.
• Coordinated with underwriters to facilitate loan approval processes.
• Managed loan files and maintained organized records for compliance.
• Utilized loan processing software to track application status efficiently.
• Generated monthly reports summarizing current trends in consumer lending activities.
• Developed relationships with external partners such as banks, lenders, brokers, in order to facilitate smooth operations.

• Stocks received and sales, invoice, stock auditing, accessories, mobiles, sales, and customer handling in B2C business concept.
• Assisted in maintaining store inventory and organizing stock displays.
• Provided excellent customer service by addressing inquiries and resolving issues.
• Learned to operate point-of-sale systems for processing transactions efficiently.
• Supported team in executing promotional events and product launches.
• Participated in training sessions to understand product features and benefits.
• Engaged with customers to foster positive shopping experiences and loyalty.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Resolved customer complaints in a timely manner.

• Assisted customers with product inquiries and service requests.
• Provided support in troubleshooting mobile device issues for clients.
• Educated customers on new mobile technologies and features.
• Managed customer interactions through phone and email communication.
• Collaborated with team members to enhance customer service strategies.
• Maintained a clean and organized workspace for efficient operations.
• Provided product knowledge and technical support to customers via telephone or email.
• Collaborated with team members to ensure all customer inquiries were answered promptly and accurately.
• Answered incoming customer inquiries with a focus on providing exceptional customer service.

• Delivered scripted sales talks to customers, reached via manual and automatic dialing systems. Displayed excellent sales skills and an understanding of such skills. Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach. Led customers through a smooth sales process, including collecting payments and all required information.
• Oversaw warranty counseling process to manage expense controls.
• Updated system with order specifics and customer details, preferences, and billing information.
• Led on- and off-site customer support teams across multiple time zones.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Contacted customers about potential service upgrades, new services and account changes.
• Prevented key account losses by researching discrepancies and correcting problems.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.