Summary
Overview
Work History
Education
Skills
Additionalinformation
Timeline
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Divya Gopinath

Bangalore

Summary

Well-rounded Fleet Manager with background spent coaching and training drivers, resulting in significant cost savings for employers. Bilingual employee with over 1.5 years of expertise regarding budgetary controls and asset management. Known for maintaining fleet and facility in top working order. Motivated Business Operations Manager with comprehensive background in operational process improvement, strategic planning and team leadership. Highly skilled at building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Successfully improved operational efficiencies, streamlined processes and increased profitability in previous roles.

Overview

9
9
years of professional experience

Work History

Business Operations Manager

REconnect Energy Solutions Limited
Bangalore
07.2023 - Current
  • Communicated contractual changes or amendments to relevant parties as necessary.
  • Drafted renewal letters and other correspondence related to contract renewals.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Participated in cross-functional teams to develop effective contract management systems.
  • Reviewed purchase orders for accuracy and compliance with company policies.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Monitored KPIs and provided feedback on performance of CRM campaigns.
  • Executed contract review and contract management in submittal of fully executed documents to lenders, title companies and law firms.
  • Analysed performance metrics from completed contracts to identify areas for improvement within the organization's contract management processes.
  • Provided guidance on contract management processes and best practices.
  • Identified areas of improvement in current processes related to contract management.
  • Managed relationships with various third-party vendors and suppliers by providing support during negotiations and contract management activities.

Fleet Manager

Zomato Pvt LTD
Bangalore
08.2021 - 06.2023
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication
  • Introduced incentivization programs to increase employee performances
  • Trained drivers to manage time effectively, improving overall mileage performance
  • Provided all drivers with pertinent safety materials regarding rules and regulations
  • Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities
  • Streamlined operations to increase productivity and oversaw employees to maximize outcomes
  • Generated daily reports detailing suggested process improvement initiatives to inform management

OPERATION AND FINANCE MANAGER

Crackverbal Edutech Pvt Ltd
Bangalore
10.2015 - 08.2021
  • Business operation professional with 6 years of work experience
  • With a team of 5, I worked on operation and finance
  • Customer engagement component developed and advocated since over 5000 customers
  • Excellent negotiation, interpersonal, stakeholder management, and leadership skills contributes to a productive work environment
  • Skills: Operations and finance expert, Risk analysis and management, Budget control, Cost reduction, Cost Reduction Strategies, Relationship Development, Vendor sourcing, Strategic planning, Customer relations specialist, Contract Negotiation, Logistic and vendor management

CENTER MANAGER

Crackverbal Edutech Pvt Ltd
Bangalore
10.2017 - 10.2018
  • Respond to the support queries of students
  • On-Boarding students, Organizing for collection of faculty feedback followed by reporting to management
  • Coordinating with the Academics team for printing of Books and handouts
  • Co-ordinate external events like seminars and summits
  • Co-ordinate with vendors for proper maintenance of company's assets
  • Oversees daily center operations and co-ordinates center activities through assigned staff; prioritizes and delegates work activities
  • Evaluates center activities for effectiveness to develop improved methods; devises evaluation methodology and implements; analyzes results and recommends and/or take appropriate action
  • Preparing periodic reports, financial statements and records on center projects, progress, status or other special reports for management or outside agencies
  • Prepares budget proposals and recommendations and establishes budget control system for controlling expenditures; controls expenditures in accordance with budget allocations; recommends equipment and resources for the center
  • Prepares and monitors budget for the Center
  • Needs to manage class rescheduling requests and handle Data-Base and co-ordinate with Tech team to execute this in the backend to manage ongoing classes
  • Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
  • Contributes to team effort by accomplishing related results as needed
  • Be accountable for the entire customer process of a growing business

OPERATIONS ASSOCIATE

Crackverbal Edutech Pvt Ltd
Bangalore
10.2015 - 10.2017
  • Manage the visitor list & appointments of clients
  • Collection of fees and providing receipts to enrolling students
  • Managing faculty attendance and smooth conduction of the sessions
  • Attend to customer through email and Chat
  • Handling escalations and ensuring long term working relationship
  • Keeping a track of student renewals and managing renewals
  • Help customers troubleshoot issue encountered across the course portal
  • Co-ordinate meeting with team as and when required
  • Foster cross-functional relationships and ensure managers and employees are properly connected
  • On-boarding new employees

Education

MBA - Business Administration And Management

NMIMS MBA University
Mysore
06-2024

Diploma - Advanced Accountancy

NICT
06.2016

Bachelor of Commerce - Accounting And Business Management

HKES Unviversity
Bangalore
06.2013

Pre-University Course - Accounting And Computer Science

Seshadripuram College
Bangalore
06.2010

SSLC - CBSE Academic

Nirmala Rani School
Bangalore
06.2008

Skills

  • Strategic planning
  • Customer relations specialist
  • Contract negotiation
  • Logistic and vendor management
  • Increasing the quality of counseling and services by training and supervising team members
  • Improve operational management systems, processes, and best practices
  • Define the product roadmap for tools to enhance team efficiency
  • Client service
  • Project management
  • Operations management
  • Revenue generation
  • Data management
  • Contracts & negotiations
  • Effective communication
  • Business administration
  • Contract administration

Additionalinformation

  • Best Performer Award, 2015 - 2016, Promoted as Center Manager
  • Excellence Award, 2018 - 2019, Promoted as Operation Manager

Timeline

Business Operations Manager

REconnect Energy Solutions Limited
07.2023 - Current

Fleet Manager

Zomato Pvt LTD
08.2021 - 06.2023

CENTER MANAGER

Crackverbal Edutech Pvt Ltd
10.2017 - 10.2018

OPERATION AND FINANCE MANAGER

Crackverbal Edutech Pvt Ltd
10.2015 - 08.2021

OPERATIONS ASSOCIATE

Crackverbal Edutech Pvt Ltd
10.2015 - 10.2017

MBA - Business Administration And Management

NMIMS MBA University

Diploma - Advanced Accountancy

NICT

Bachelor of Commerce - Accounting And Business Management

HKES Unviversity

Pre-University Course - Accounting And Computer Science

Seshadripuram College

SSLC - CBSE Academic

Nirmala Rani School

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Divya Gopinath