Chetan Kumar

· Manage and maintain Internet Information Services) servers.

· Troubleshoot web based applications.

· Manage Azure infrastructure, including virtual machines, networking, security groups and networking.

· Implement and maintain backup solutions in Azure.

· Perform Azure security checks actively.

· Working as a Project Coordinator on Impact Project for the client book my show.

· Perform regular system health checks and preventive maintenance.

· Team Foundation Server.

· Azure database management.

· Managing daily Database of ticketing collection through visual studio database.

· Providing daily task to software development team.

· Providing daily task to software testing team.

· Collecting requirement from the client side.

· Monitoring of PRTG System.

· Monitoring hosts such as servers, switches, routers, and services (such as HTTP, SMTP, DNS) using active and passive checks.

· Jira service management.

· Manage Servers.

· Scale up web applications.

· Bandwidth.

· Backups.

· Strong understanding of CI/CD pipelines and related tools such as Jenkins, CI/CD, Jenkins.

· Experience with Containerizations technologies like Docker and Orchestration tools like Kubernetes.

· Expertise in configuration management tools such as Ansible.

· Excellent troubleshooting and problem-solving abilities.

· Strong knowledge of networking principles and protocols.

· Investigate and resolve incidents, conducting root cause analysis to prevent reoccurrence and minimize impact.

· Collaborate with cross-functional teams, Including developers, network engineers. And database administrator, to troubleshoot and resolve complex technical issues.

· Perform routine system maintenance, including upgrades, patches, and security enhancements.

· Utilized infrastructure-as-code principles to automate the provisioning and configuration of cloud resources using Terraform and/or CloudFormation.

· Implemented containerization using Docker and managed container orchestration with Kubernetes, Improving scalability and resource utilization.

· Performing creation of autoscaling groups and automated the process for installing docker container via cfn init and user data in the CloudFormation template.

Have Provisioned EKS infra set up with both node group and fargate profile to host a performance testing tool and configured both cluster using kubectl, implemented ingress to turnup the load balancer and used helm chart to install the application.

· Install, configure, and maintain Windows Server environments.

· Configure and manage AWS services such as EC2, S3, Route53, VPC, and more.

· Ensuring the smooth operation, security, and scalability of an organization’s IT infrastructure.

· Set up and configure roles and service (e.g., DNS, DHCP, AD, web servers).

· Perform standard systems troubleshooting-diagnose troubles detected by our
systems and work quickly to resolve issues.

· Problem determination, workaround resolution, root cause analysis, major incident management.

· Detecting and troubleshooting software and hardware issues.

· Identify, document, and track bugs.

· Actively monitor the stability and performance of platform.

· Develop and maintain the e-commerce website and related applications.

· Keen attention to detail with strong multi-tasking skills.

· Integrate eCommerce platforms with other business systems such as ERP, CRM, and automation tools.

· Implement virtualization solutions such as VMware, Hyper-V.

· Provide technical support to internal and external customers.

· Regularly apply patches and updates to server operating systems and software.

· Monitor server performance and make adjustment to improve efficiency.

· Analyze eCommerce metrics and KPIs to identify trends, opportunities, and areas for improvement.

· Ensure the platform is up-to-date with the latest software versions and security patches.

· Configure and install local servers, execute hardware and software upgrades.

· Perform routine maintenance tasks such as disk cleanups, defragmentation, and backups.

· Maintain detailed logs of server performance, issues, and resolutions.

· Generate reports on server performance, uptime, and incidents.

· Work closely with network administrators, database administrations and Other IT staff.

· 9 months of experience as a system administrator (Troubleshooting).

· Perform routine system maintenance , such as patch management, recovery and backup.

· Manage and maintain IT infrastructure.

· Provide technical support to end users, responding to help desk tickets and resolving issues related to network connectivity, software installation, and system configuration.

· Troubleshoot hardware and software issues across the network, diagnosing and resolving problems in a timely manner to minimize downtime.

· Managed user accounts and permissions, enforcing security policies and access controls to protect sensitive data.

· Manage and maintain server infrastructure, including Windows and Linux servers, ensuring high availability and optimal performance.

· Conduct regular system monitoring.