Chetan Kumar
Bengaluru
Summary
Seasoned Site Operations Manager with a proven track record at element14 in enhancing operational efficiency and stakeholder satisfaction by 75%. Expert in Integrated Facilities Management and team leadership, adept at driving strategic project execution and cost optimization. Achieved significant cost savings and improved service delivery, showcasing strong project management and customer service leadership skills.
Overview
9
9
years of professional experience
Work History
Site Operations Manager
element14
Bangalore
11.2019 - 11.2024
- Accomplished Facilities Manager with extensive expertise in Integrated Facilities Management (IFM), vendor negotiations, and end-to-end office administration
- Adept at driving operational efficiency, cost control, and strategic project execution for civil and interior renovation initiatives
- Proven track record in enhancing workplace functionality, security, and compliance while optimizing service delivery
- Skilled in stakeholder management, process automation, and sustainability initiatives to achieve long-term business objectives
- Spearheaded Integrated Facilities Management (IFM) operations for multiple sites across India, ensuring seamless service delivery through C&W
- Led vendor management, tracking performance against SLAs and KPIs to optimize service levels and cost efficiencies
- Managed end-to-end civil, interior, and renovation projects, ensuring timely delivery and cost-effective solutions
- Developed and executed preventive maintenance programs, enhancing asset longevity and reducing downtime
- Implemented strategic capacity planning models, identifying cost-saving opportunities and improving efficiency by 8.5%
- Established and maintained relationships with internal and external stakeholders to ensure collaborative planning and timely project completion
- Led compliance, fire safety initiatives, and security measures, resulting in a 12% increase in employee satisfaction
- Directed administrative and support teams, optimizing quality controls and employee services to align with organizational standards
- Achieved a 75% improvement in stakeholder satisfaction by implementing a new communication framework
- Enhanced site efficiency, leading to $500,000 in annual cost savings through streamlined operational processes
- Boosted project delivery timelines by 40% by automating key processes using advanced software tools
- Core Competencies: Integrated Facilities Management (IFM), Vendor & Stakeholder Management, Civil & Interior Project Execution, Budgeting & Cost Optimization, Compliance & Fire Safety Regulations, Business Continuity Planning (BCP), Employee Engagement & Workplace Efficiency, Preventive Maintenance & Asset Management, Process Automation & Performance Tracking
- Key Achievements: Negotiated contracts and managed stakeholder expectations to align projects with business objectives, conducted periodic audits and quality checks to maintain service excellence and continuous improvement, collaborated with cross-functional teams to enhance workplace efficiency, safety, and sustainability initiatives, led project planning, budgeting, and execution, ensuring alignment with corporate goals and timelines
Airport Operations and Service Lead
Kelly Services India Pvt Ltd
Bangalore
03.2019 - 10.2019
- Directed a team of 40+ in managing Uber operations at Bangalore Airport, ensuring seamless on-ground service for riders and drivers
- Built relationships with key stakeholders, including local authorities and airport management, to drive operational efficiency
- Developed and streamlined processes that increased customer satisfaction and contributed to improvement in operational metrics
Senior Team Leader
Golden Chariot Technologies Pvt Ltd
Bangalore
08.2015 - 01.2019
- Managed a team of 120 associates in a BPO environment, meeting SLAs and enhancing client satisfaction through regular performance reviews
- Oversaw reporting and documentation, including daily, weekly, and monthly management reports, contributing to operational improvement
Education
MBA - Systems and operations
Jain University
Bangalore11.2024
Bachelor of Commerce (B.Com) - Commerce
Dr. CV Raman University
Bangalore12.2017
Pre-University Course -
Rani Sarala Devi P.U College
Bangalore03.2009
High School Certificate -
Stracey Memorial High School
Bangalore03.2007
Skills
- Operations Management
- Customer Service Leadership
- Process Improvement & Optimization
- Team Leadership & Development
- Capacity & Resource Planning
- Stakeholder Engagement
- Performance Management
- Project Management
- Facilities management
Languages
- English, Proficient
- Hindi, Advanced
- Kannada, Native
- Marathi, Advanced
- Tamil, Advanced
- Telugu, Advanced
Timeline
Site Operations Manager
element14
11.2019 - 11.2024
Airport Operations and Service Lead
Kelly Services India Pvt Ltd
03.2019 - 10.2019
Senior Team Leader
Golden Chariot Technologies Pvt Ltd
08.2015 - 01.2019
MBA - Systems and operations
Jain University
Bachelor of Commerce (B.Com) - Commerce
Dr. CV Raman University
Pre-University Course -
Rani Sarala Devi P.U College
High School Certificate -
Stracey Memorial High School
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