Chetan Lanjewar
Pune
Summary
To enhance my skills in a reputed and dynamic organization that gives me the opportunity to evolve in a professional manner and synergize with the organization to focus on and achieve the long term goals that have been put into place.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (FinTech)
Full Potential Solutions
Pune
08.2023 - Current
- Provide assistance to customers via phone and chat, addressing their inquiries, concerns, and complaints.
- Resolve customer issues promptly and accurately, ensuring a positive customer experience.
- Maintain detailed and accurate records of customer interactions and transactions.
- Managed critical back-office operations efficiently.
Associate - Ops
WNS Global Services
Pune
07.2021 - 01.2023
- Verification Process: Need to contacts the relevant institutions, previous employers, and other sources to verify the provided information
- Report Generation: Once the verification process is complete, Hire-Right compiles the information into a comprehensive background check report
Associate Customer Support
Concentrix Daksh Services India Pvt Ltd
Pune
10.2018 - 06.2020
- Worked as Customer Representative in Uber Eats in which handled the inbound calls and Emails of customers related to online food delivery
Education
B.E - Electronics and Telecommunication
Sant Gadge Baba Amravati University
08.2014
Polytechnic - Electronics and Telecommunication
M.S Board of Technical Education (M.S.B.T.E)
06.2011
Skills
- Customer Service
- Communication Skills
- Time Management
- Computer Literacy
- Microsoft Word
- Documentation Review
- Microsoft Excel
- Payment processing
- Problem-solving
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 22/07/1992
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby declare that all the information given above are true and correct to the best of my knowledge and belief. Chetan Lanjewar
Timeline
Customer Service Representative (FinTech)
Full Potential Solutions
08.2023 - Current
Associate - Ops
WNS Global Services
07.2021 - 01.2023
Associate Customer Support
Concentrix Daksh Services India Pvt Ltd
10.2018 - 06.2020
B.E - Electronics and Telecommunication
Sant Gadge Baba Amravati University
Polytechnic - Electronics and Telecommunication
M.S Board of Technical Education (M.S.B.T.E)
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