Chetan Mehra
Jalandhar
Summary
Experienced Sales Operations and Order Management professional with a proven track record of success. Demonstrated expertise in Data Analysis and Management, consistently driving operational efficiency and improving key account relationships. Excel in generating impactful data reports, leveraging exceptional skills in MIS reporting and data visualization. A dynamic leader who excels at motivating teams to achieve peak performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Key Account Manager - Sales Operations
RMX Industries Private Limited
03.2021 - Current
- Managed US customer accounts to ensure exceptional service and satisfaction.
- Followed up promptly with customers to address inquiries and provide support.
- Streamlined Proforma Invoice and Sales Order creation in SAP, resulting in a 40% reduction in processing time and improved order accuracy and fulfillment efficiency.
- Collaborated with the production planning team to meet order fulfillment timelines.
- Generated various sales reports, open order reports, and Time and action plan reports.
- Successfully managed Buyer portals, including SPS Commerce, Walmart Retail Link, and Northern Tools.
- Coordinated third-party inspections with SGS, Qima, and Bureau Veritas for Walmart and Lowe's.
- Handled third-party sample testing with Bureau Veritas for US accounts such as Walmart and Lowe's.
- Provided comprehensive information to sales teams for informed decision-making. Conducted data analysis, including customer feedback and sales data, to identify trends and patterns for business insights.
- Utilized data visualization tools to present business insights effectively.
- Developed and maintained dashboards, such as sales and open order dashboards, for clear and actionable information.
Key Account Executive
Oaykay Tools
07.2018 - 03.2021
- Managed customer accounts across Europe, ensuring high levels of satisfaction and retention.
- Followed up on orders and provided prompt customer service to address queries and concerns.
- Supported sales teams by providing information and regular updates to help achieve objectives.
- Actively resolved customer complaints and addressed queries to maintain excellent customer relations.
- Coordinated with the production planning team to ensure timely order fulfillment.
- Prepared essential documents, including Pro forma Invoices, Work Orders, Price Offers, and Price Worksheets.
- Generated various reports such as Sales Reports, Order Pending Reports, and Dispatch Sheets to monitor performance and track progress.
Asst. Store Manager
Hero Motocorp Dealer
07.2016 - 06.2018
- Strategically rotated merchandise and displays to highlight new products and promotions, resulting in increased customer engagement and sales opportunities.
- Supervised and assisted guests at the front counter, providing product information and promptly addressing customer inquiries.
- Managed inventory control to optimize stock levels and efficiently fulfill customer demands.
- Oversaw store opening and closing procedures to maintain smooth operations and security measures.
- Successfully resolved customer complaints, ensuring high levels of customer satisfaction and loyalty.
- Performed various administrative tasks, including generating invoices and preparing sales reports, to facilitate efficient business operations.
Key Account Executive
Oaykay Tools
04.2014 - 05.2016
- Handling customer accounts across Europe to ensure high levels of satisfaction and retention.
- Followed up on orders and provided prompt service to address customer queries and concerns.
- Prepared essential documents, including Proforma Invoices, Work Orders, Price offers, and Work Sheets.
- Generated various reports such as Sales Reports, Order Pending Reports, and Dispatch Sheets to monitor performance and track progress.
Education
B.COM - Commerce
Doaba College
Jalandhar04.2013
Skills
- Key Account Management
- Sales Operations
- Order Management
- Data Analysis
- Data Visualization
- MIS Reporting
- Advance Excel
- Google Sheets
- Power BI
- Google Data Studio
- MySQL
- SAP
Certification
- Power BI
- MySQL
- Tableau
- Data Analysis by Microsoft and LinkedIn
- ChatGpt & AI hacks with Ms office
Awards
- Change of Champion -2022
- Most Improved Employee -2023
Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Punjabi
Advanced (C1)
Timeline
Key Account Manager - Sales Operations
RMX Industries Private Limited
03.2021 - Current
Key Account Executive
Oaykay Tools
07.2018 - 03.2021
Asst. Store Manager
Hero Motocorp Dealer
07.2016 - 06.2018
Key Account Executive
Oaykay Tools
04.2014 - 05.2016
B.COM - Commerce
Doaba College
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