CHETAN MUKESH SHANGHVI

• Strategy and Global Product Manager for Microsoft Intune, JamF and ABM.
• Maintain the balance between End-User Experience and Enterprise Security for endpoints.
• Azure Conditional Access Policies Owner for iOS, Android and Mac platforms.
• “Global Admin” role in Azure AD and App Protection Policies/MAM owner.
• Member of O365 Governance team for the enterprise.
• Active engagement with vendors to know the product roadmap and discuss any issues.
• Leverage E5 level of M365 licensing for endpoint security.
• Resolver and last point of contact for any issues in BYOD and Corporate mobile devices.
• Migrated about 5000 iOS and Android devices from one Intune tenant to another Intune tenant after firm acquisition .
• Planned, designed and migrated 15000+ devices globally from MobileIron to Intune .
• Planned and built a new Intune tenant from scratch for the new spin-off company.
• Expert on all aspects of Apple Business Manager , VPP and Samsung Knox management.
• Implemented all modes of Android management: Device-Admin, Work Profile, Fully Managed, Dedicated/Kiosk, AOSP.
• Manage manual/dynamic groups, configurations, restrictions, compliance, certificates, public iOS and Android apps distribution, whole life cycle of mobile device management.
• Oversee Change Management process especially for high impact production changes.
• Review and create documentation for end-users, helpdesk, and local IT.
• Implementation of both MAM-WE and MDM+MAM setup for BYOD in Intune.
• Implementation of Windows Auto-Pilot and management of Windows through SCCM/Microsoft Endpoint Manager (MEM), GPO policies.
• Integration of MTD tools such as SEP, Lookout, Zimperium, Microsoft Defender .
• Integration of Identity Providers such as ADFS, Okta and Azure AD for various cloud apps, LDAP and SAML connections.
• SCEP configuration setup via Intune Certificate Connector.
• Mac device management via JamF – Both User-Initiated and Automated Device Enrollment .
• Key member to evaluate MDM products and sign the contract with vendor worth hundreds of thousands of dollars.
• Worked as contingent labor for Baxter from Oct 2016 – Aug 2017 through Advantage One HR Pvt. Ltd. after which converted as FTE.
• On-Site Experience: Traveled to Baxter Headquarters in Deerfield near Chicago, USA in Sep 2019 and April 2022 as part of contract negotiation with vendor and to attend firm-acquisition workshop.

• Team Lead and Subject Matter Expert for various Mobile Device Management technologies like Good Technology, MobileIron, Blackberry, AirWatch
• Provide L3/L4 Support and transition of Enterprise Mobility Management (EMM) projects smoothly to steady state
• Perform Disaster Recovery and High Availability tests/activities on MDM servers
• Managed 100+ MDM servers for various clients such as Hartford, Thomson Reuters, etc
• Maintained 100% success rate in Change Management implementations
• Regular health check of servers and testing Windows patches on QA and Production servers
• Built Good Mobile Control and Good Mobile Messaging servers from scratch
• Performed implementation of Good Dynamics by building clusters of Good Control, Good Proxy and GEMS to support Good Work, Connect, Presence, Docs and Good Access
• Performed Migration from Good for Enterprise to Good Dynamics for around 7000 users
• Maintain AirWatch Cloud Connector and perform failover tests
• Received IBM's "Best Performer in Q3, 2015" Award.

• Global Messaging Team member supporting Pfizer client
• Tier-2 Mobility Support for MaaS 360
• Response and Resolution for the incidents as per defined SLA.

• Tier-3 Support for various MDM services like AirWatch, MobileIron for AT&T's customers
• Create groups, apply policies on devices (Security, Restrictions, etc.) in VSP
• Review alerts, version upgrades and inform the customers accordingly.

• Configuration and installation of MobileIron for PwC client
• Incident Management – Response and Resolution for Cellular and Blackberry Services
• Handling client calls about progress of incidents and continual improvement of process
• Vendor engagement with a third-party team to collaborate speedy resolutions.

Networking and Unix support.

End to end support for Outlook 2007 application and Office suite installations for Microsoft consumers in North America.