Chetan N

• Set up new Hires in Commissions tool, Share the required Terms & conditions and plans applicable for each sales rep.
• Administer monthly sales compensation calculations and ensure timely, accurate payments to the sales team.
• Maintain and update internal documentation related to commission plans, developing and implementing new and various types of plans for the Partners/Sellers.
• Analyze sales performance trends and generate reports to support strategic decision-making.
• Conduct internal audits to ensure data integrity and compliance with compensation policies.
• Investigate and resolve compensation discrepancies through detailed research and cross-functional collaboration.
• Respond to inquiries from sales team members, providing support and resolving issues related to commission payments.
• Collaborate with Sales Operations and leadership to refine compensation plans that align with business goals and drive performance.
• Design and deliver regular and ad-hoc dashboards and reports for sales leadership using advanced Excel tools.
• Continuously evaluate and improve compensation processes and systems for better efficiency and transparency.

• Calculated quarterly attainment and submitted it to payroll for accurate compensation processing
• Handled compensation exceptions and addressed compensation-related queries with precision
• Delivered quarterly compensation insights to regional leaders, enhancing strategic decision-making
• Collaborated with the Cloud Systems team via Buganizer for troubleshooting system errors and submitting feature requests
• Conducted internal audits to proactively identify and address process gaps
• Worked closely with the regional VP to review and verify payment accuracy before submission to MSB for payout
• Triage, investigated, and resolved issues submitted through coordinating with Sales, Finance, and BI teams to ensure accurate and timely reporting of attainment
• Performed participant audits in Callidus to ensure data accuracy between Callidus and Workday
• Participated in User Acceptance Testing (UAT) to confirm systems align with Sales Credit rules
• Conducted attainment, achievement, and payout audits to ensure sales participants receive accurate compensation in line with Sales Crediting Rules, Comp System configurations, and policy guidelines
• Provided technical support for internal workflow applications and sales tools (e.g., Salesforce, PLX), and handled ad-hoc analytics requests
• Troubleshot, escalated, and responded to support requests, ensuring swift resolution
• Provided front-line support for Cloud Systems within the finance and sales operations teams, managing internal terms and troubleshooting system-related issues
• Managed ticket volume and resolution times using the Vector SFDC tool, ensuring timely and effective issue resolution
• Implemented automated tools for streamlining the administration of payroll processes and systems.
• Identified areas where improvements can be made in order to optimize overall effectiveness of compensation system.
• Created detailed analyses of various types of incentives such as bonus programs, recognition awards, spot bonuses.
• Worked effectively in team environments to make the workplace more productive.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Recognized by management for providing exceptional customer service.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Utilized various software and tools to streamline processes and optimize performance.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Maintained updated knowledge through continuing education and advanced training.

• Working in partner compensation APJ, creating programs, setting Targets (Rebate), Goals for the partners
• QC of the complete set up
• Extract data of partners from the database and doing payments approvals for the eligible partners
• Handling the share point for APJ region
• Being part of few critical testing for the process improvement
• Prepared detailed reports summarizing various aspects of the organization's sales compensation program including cost analysis, payouts.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.