Chetan N

Payments & Process Expertise
Handled SWIFT MT and MX payments, including both domestic and cross-border transactions.

Successfully migrated Africa Payments process, implementing all required process changes.

Partnered with SC Pay application development teams to define and implement MT-to-MX migration requirements.

Contributed to UVT projects during MX SWIFT migration to ensure smooth adoption.

Specialized in Payments Processing and Investigations, maintaining accuracy and compliance.

Streamlined multi-platform payment processing, enabling timely and accurate settlement of high-volume transactions.

Fulfilled quarterly audit requirements, demonstrating strict adherence to compliance and reporting standards.

Conducted monthly quality checks in AML and fraud investigations to uphold integrity and control standards.

Compliance, Risk & Investigations
Experienced in Anti-Money Laundering (AML) compliance and fraud investigations to protect financial integrity.

Designed and implemented risk management frameworks to identify, assess, and mitigate operational risks.

Ensured regulatory compliance, resulting in successful inspections and audits without violations.

Investigated operational and service delivery issues, conducting root cause analysis and implementing corrective actions.

Applied data and analytics to strengthen reporting accuracy, decision-making processes, and operational transparency.

Leadership & People Management
Managed teams across Payment Processing and Investigation functions, achieving productivity and quality goals.

Monitored daily activities, coached employees, and mentored junior team members for career development.

Oversaw the performance management process, conducting reviews, feedback sessions, and improvement planning.

Conducted professional training and development programs to upskill employees and strengthen team capability.

Recruited, hired, and cross-trained staff to build team agility and operational resilience.

Implemented change management initiatives supporting staff adaptability during key process and system transitions.

Optimized workforce scheduling to balance workloads, prevent burnout, and maintain high morale.

Conducted structured performance evaluations, recognizing high achievers while supporting development of underperformers.

Enhanced customer satisfaction through open communication, timely dispute resolution, and service excellence.

• Improved employee morale through recognition programs and initiatives designed around promoting teamwork within the department.
• Utilized Lean Manufacturing principles to eliminate non-value-added activities from production processes, increasing overall efficiency.
• Supported continuous improvement initiatives by actively participating in brainstorming sessions, identifying opportunities for change, and assisting with implementation efforts as needed.
• Managed inventory levels of raw materials and finished goods, ensuring proper stock levels while minimizing waste due to obsolescence or spoilage.

· Supervised daily operations to boost team productivity and enhance workflows.

· Led investigations across Asia to resolve critical operational challenges.

· Managed Nostro reconciliations, ensuring accuracy in financial reporting.

· Migrated SSR application from TLM to enhance overall process efficiency.

· Addressed daily issues with prompt resolutions, minimizing disruptions.

· Investigated operational issues affecting service delivery, analyzing root causes for corrective actions.

· Coordinated cross-functional communication to facilitate seamless project execution.

· Mentored junior staff, providing training to foster skills development and knowledge retention.