Chetan Narayan Phatak

Sea Import Pricing

• Liaisoning & follow-up with Key Customers for their Inquiries, routing orders and other related matters.
• Liaisoning with overseas partners for rates and preparation of quotations.
• Regularly monitor overseas agent’s performance & build relationship to concern with pricing.
• Regularly engage with overseas offices and partners to improve business opportunities, providing & receiving information, informing changes in freight business etc.
• Quoting rates on RFQs
• Provide sales support to branches to understand & resolve special requirements of customers and provide input to pricing.
• Follow up on enquiries with Sale’s/Branches/ Clients
• Getting additional business from current customers.
• Replying to all emails and communication in an agreed time frame.
• To Communicate effectively and constructively in timely manner.





Sales Co-ordination & Customer Service

• Co-ordination & follow-up with customer for new shipment, convince client & convert the inquiries.
• Follow up with overseas agent for shipment status, pre alert, MBL status & update to the customer.
• Co-ordination with the internal Custom clearance team for shipment status & update to customer.
• Coordinating with carrier/co-loader for the vessel arrival, Movement of Containers for ICD Location, checking the IGM details to update customer.
• Coordination for timely and accurate Import manifest filling with carriers, coleaders and with ODEX.
• Coordination for timely CFS nomination as per customers’ requirements.
• Coordination with the documentation team for timely and accurate billing to customers. Coordination for agents, carrier, co-loaders and any such vendors cost booking.
• Maintaining and circulating complete and accurate DSR’s with customers as per their requirements.

• Source competitive rates on various carriers for ocean shipments.
• Negotiating and rate filing with shipping lines as per requirement.
• Quoting rates to Sales Team / Branches / Customers / Overseas Agents as per their inquiries and requirements.
• Work in tandem with the sales team to develop new business and retain key accounts.
• Booking arrangements with shipping line.
• Follow up with customers, CHA, Transporter for smooth loading of the shipment.
• Dispute handling with shipping lines for rate and other related shipments.
• Resolving & dealing with customer complaints and enquiries efficiently and effectively, thereafter suggesting solutions to customers in a positive manner.

• • Handling key accounts and nomination shipments.
  • Maintaining regular contact with major customers accounts.
  • Generate New Overseas Agents, Inquiries and shipments.
  • Work on new Free Hand business and new clients for organization growth.
  • Managing operational staff team for smooth working.
  • Communication with airline & shipping line for better buying conditions
  • Visiting clients, vendors (Airline, shipping line etc.)
  • Attending exhibitions for organization promotion
  • Monitor daily operation of the department.
  • Coordination with Logistics Service Providers.

• • Generate new overseas agents
  • Submission of quotes to overseas Agents, clients & Handle pricing desk
  • Rate negotiation with Shipping Lines & Airlines
  • Business Generation & Client Management
  • Managing important co-ordination between overseas offices and clients
  • Supervision of export shipments execution and ensuing timely dispatch
  • Co-ordination with other divisions and branches
  • Co-ordination for payments
  • Preparing reports
  • Other assigned works as per company requirement

• • Co-ordination with overseas agents
  • Co-ordination with shippers, CHA, Shipping Line for nominated shipments
  • Transportation arranging shipments
  • Having updates shipping schedules
  • Handling of documentation during freight processes
  • Handling Cross Trade Business
  • Handing Door to Door, DAP / DDP shipments