CHETAN PATIL
Pune
Summary
Dynamic professional with extensive experience in SWIFT messaging and services, including SAA, SAG, and HSM, acquired at leading organizations such as FIS Global. Proven expertise in SQL, Windows, and Linux enables successful migration and configuration of SWIFT applications. Recognized for enhancing client satisfaction and streamlining operations through strong analytical skills and a commitment to excellence. Career aspirations include further optimizing operational efficiency within the financial technology sector.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Analyst Senior
FIS global
09.2022 - Current
- Job role includes migration, installation, configuration of all swift application on new site
- Implementation and configuration of finplus ISO20022 messages on SAG and AMH/SAA
- Onboarding of new clients in Service Bureau
- Completed Migration of HSM boxes from one location to another
- Support clients to handle message related issues in FIN, FileAct and InterAct(ISO20022)
- Handling new RMA Evaluation for clients in terms of export and import data
- Installation and upgradation of SWIFT security patches on its application
Manager
Axis Bank limited
09.2020 - 09.2022
- Job role includes providing technical and function support to stakeholders on all swift application
- Provide services to users within define SLA
- Responsibility for preparing SWIFT training documents and SWIFT Support handbook
- Installation of SWIFT product patches
- Implemented and Handling FircoSoftV6 application related queries
- Procurement of new BIC, delegated with parent BIC and making all the requirements to GO live of the BIC in SWIFT Environment
- Co-ordination with SWIFT regarding queries raised through case manager related to the SWIFT environment
- Implemented R7.4/7.5and recently 7.6 of alliance products and SRX VPN migration
- Implemented the SR2020 and SR 2021
- Installation, upgrade and technical assistance for SWIFT Net products
- Coordination with stakeholders for business requirement
- Coordination with infosec and Netsec team to close the VAPT/Appsec point on servers
Senior Customer Support Engineer
SWIFT Malaysia (Astek Services)
07.2019 - 09.2020
- Providing services to SWIFT customers in Asia Pacific, EMEA and UK region within defined Service Description
- Helping customers to install the required SWIFT products like- AutoClient, Personal Token Software, SConnect, SWIFTNet CA Certificate
- Support customers to finding the error in FIN, MX and FileAct messages
- Investigate production issues, Troubleshooting and coordinate resolution with clients, software vendors and technology specialists for a timely resolution related to Swift Alliance application
- Working on Token Management System to reset, Activate, initialize and reinitialize the users and security officers Token certificate
- Guiding Customers to access and uses of SWIFT products and SWIFT services like- WebAccess services and Browse services
- Co-ordinate with various bank & corporate to create and configure SRX VPN boxes
- Creation of KCS articles for case created for Alliance Lite2
Assistant Manager (SWIFT APPLICATION)
Marketplace Technology Pvt limited
02.2019 - 07.2020
- Active knowledge of SWIFT Net products and payment systems applications
- Experience of onsite Environment and challenges encountered at various levels at the client site/s
- Knowledge of Integrating SWIFT product/s with various back office applications like CBS, GPS, TCS Bancs, Iconnect etc
- Maintaining Swift and payment on Windows, AIX & Linux servers
- Handling issues related to Transactions/messages related from and to the SWIFT network by the client on SAA, SAG
- Handling Change Requests and major changes related to SWIFT Application
- Capacity monitoring and proactive support to client to enhance productivity & efficiency
- Co-ordination with SWIFT regarding queries raised through case manager related to the SWIFT environment
- Implemented R7.4/7.5 of alliance products and SRX VPN migration
- Implemented the SR2020
- Installation, upgrade and technical assistance for SWIFT Net products
- Installation of SAA, SAG, SNL, SWP from scratch
- Integration of third party application with SAA using routing rule and message partner
- Integrations of third party for monitoring the events of SAA and SAG through SNMP trap
- Modifying the Rules in Routing Rules and user profiles as per client requirement
- Creation of PKI Certificate, Sanction screening certificate, PCS and maintaining the same on behalf of Client in O2M
- Providing day to day customer support for their daily operation and any configuration related requirements
- Configuring & monitoring of Replication Tool (C Arc)
- DC-DR drill for Swift Alliance Access & MQ
- Procurement of new BIC, delegated with parent BIC and making all the requirements to GO live of the BIC in SWIFT Environment
Customer Support Engineer (SWIFT APPLICATION)
Nelito Systems Ltd. (Tata Group of Companies)
12.2015 - 01.2019
- Provide Application and technical support for client/server and multitier swift based product
- Working on both Windows & Linux environment
- Providing the solution for application and production issue through service request, mail and telephonic call from users
- Investigating and troubleshooting the connectivity error between client host server to service bureau server
- Support for product deployment life cycle for new releases and patches of Alliance Access/Entry, Alliance Web Platform, Alliance Gateway and SWIFTNet Link
- Experience of onsite Environment and challenges at various financial institutions
- Providing Technical Training to new joiners and Testing for SWIFT messages compatibility with Back office applications (Finacle, RTGS)
Education
Bachelor of Engineering - CS
PUNE UNIVERSITY
01.2015
Higher Secondary -
Maharashtra Board
01.2010
Secondary -
Maharashtra Board
01.2008
Skills
- SQL
- Windows
- Linux
- AIX
- IBM MQ
- SWIFT Messaging (FIN, InterAct, FileAct)
- SWIFT Services (SAA, SAG, HSM, SNL, AMH, Alliance Lite2, O2M,
- FircoSoft Sanction Application
Disclaimer
I do hereby declare that the particulars of information and facts stated here in above are true, correct and complete to the best of my knowledge.
Languages
- Marathi
- English
- Hindi
Personal Information
Date of Birth: 08/24/92
Certification
- SWIFT Onboarding Certification
Accomplishments
- Completed SRE Practitioner Workshop
Timeline
Operations Analyst Senior
FIS global
09.2022 - Current
Manager
Axis Bank limited
09.2020 - 09.2022
Senior Customer Support Engineer
SWIFT Malaysia (Astek Services)
07.2019 - 09.2020
Assistant Manager (SWIFT APPLICATION)
Marketplace Technology Pvt limited
02.2019 - 07.2020
Customer Support Engineer (SWIFT APPLICATION)
Nelito Systems Ltd. (Tata Group of Companies)
12.2015 - 01.2019
- SWIFT Onboarding Certification
Bachelor of Engineering - CS
PUNE UNIVERSITY
Higher Secondary -
Maharashtra Board
Secondary -
Maharashtra Board
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