Chetan Prajapati
Kumbharwad, Village - Sejwad, Ta - Bardoli, Surat
Summary
Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.Willingness to take on added responsibilities to meet team goals. Interpersonal communication skills and problem solving attitude. Total 18 Years of experience in Finance field in compliance. Exposure to multiple products under auto-loans.
Overview
18
18
years of professional experience
Work History
BRANCH MANAGER - RETAIL
MAHINDRA & MAHINDRA FINA. SER. LTD
BARODA
06.2024 - Current
- Branch Customer service
- Cross-selling products like Fixed Deposit, SIP, Personal loan, Vehicle Insurance, etc.
- Branch discipline and day-to-day workflow of the branch.
- Branch business booking and collection-related activity.
- Support in I&S and HR-related work and activities.
- Branch audit and Compliance.
- Lead generation for new business and customer retention.
- All accounting-related activities, from contract booking to contract closure and NOC.
- Partners with ABMs for marketing activities and events in the branch.
SENIOR MANAGER -ACCOUNTS
Mahindra and Mahindra Financial Services Limited
Gandhidham & Bhavnagar
08.2018 - 05.2024
- Surprise Branch Visit and inspections on regular intervals and assess any failure or gaps compare to policy and process. Guide branch team for improve process and policy lapses found during the branch visit also share observations of branch visits with seniors
- Providing inputs and recommendations for high ticket size proposals,bulk deals, commercial equipment or any other risky proposals.
- Dealer and Channel Management for Trade advances, Inventory funding, Holding cost, Dealer / Broker and salesman payout, PDD etc.
- Team building for allocated branches also arrange training on job profile to subordinates even for other verticals team members, maintain good employee retention ratio for all subordinates.
- System development and validations testing on the requirement of management.
- Monitor and analyze portfolio to identify early delinquency for any frauds or lapses.
- Ensuring all branch account related activities & compliance for allocated all branches.
- Co-ordination for COSO audit pertain to entire Region and in external Audit agencies.
- Co Ordinate with business and collection vertical for compliance.
- Cross selling of MAS, MLS, FD, Mutual fund, Vehicle Insurance. Lead generation ect also achieved two International trip in year of 2017 and 2018 for Fixed Deposit International scheme announce by the company.
- Customer Service, customer visit & customer grievance management also CRM portal management.
- I have completed Branch Manager Certification program launch my the management.
- Trained employees on optimal processes and use of equipment to boosting department productivity.
Branch Accountant
Mahindra and Mahindra Financial Services Limited
Surat
06.2011 - 08.2018
Branch Accountant
Mahindra and Mahindra Financial Services Limited
Bardoli & Ankleshwar
06.2006 - 06.2011
Education
DIPLOMA IN BANKING AND FINANCE -
INDIAN INSTITUTE OF BANKING & FINANCE
2015
Bachelor of Commerce -
P R B ARTS AND P G R COMMERCE COLLAGE
BARDOLI2001
Skills
Excellent verbal and written communication skill
Ability to interact and convince people diplomatically
Good Command on Microsoft Excel and other Computer application
Comprehensive problem solving ability
Always ready to take challenges
Timeline
BRANCH MANAGER - RETAIL
MAHINDRA & MAHINDRA FINA. SER. LTD
06.2024 - Current
SENIOR MANAGER -ACCOUNTS
Mahindra and Mahindra Financial Services Limited
08.2018 - 05.2024
Branch Accountant
Mahindra and Mahindra Financial Services Limited
06.2011 - 08.2018
Branch Accountant
Mahindra and Mahindra Financial Services Limited
06.2006 - 06.2011
DIPLOMA IN BANKING AND FINANCE -
INDIAN INSTITUTE OF BANKING & FINANCE
Bachelor of Commerce -
P R B ARTS AND P G R COMMERCE COLLAGE
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