Chetan Pujari
Hubli
Summary
Digital Banking Consultant with 17+ years of experience in the banking industry, specializing in branch transformation, digital payments, compliance automation, and customer experience digitization. Proven ability to bridge business needs with technology solutions, driving operational efficiency, regulatory compliance, and enhanced customer engagement. Skilled at leading cross-functional teams, collaborating with IT vendors, and ensuring adoption of emerging digital banking solutions.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
Kotak Mahindra Bank Ltd
04.2024 - Current
- Managed branch P&L, business development, and customer acquisition.
- Implemented digital workflows for compliance, reporting, and product cross-sell.
- Partnered with IT vendors for payments digitization and compliance automation.
Branch Manager
IndusInd Bank Ltd
12.2023 - 03.2024
- Set up digital-first processes for branch operations.
- Enhanced customer engagement through adoption of CRM tools.
Branch Manager
HDFC Bank Ltd
02.2022 - 10.2023
- Led digital adoption in customer onboarding and lead management (CRM integration).
- Conducted workshops for staff on digital banking tools.
Branch Manager
ICICI Bank Ltd
09.2015 - 01.2021
- Supervised daily operations with focus on digital compliance and audit readiness.
- Handled cross-selling of digital banking and insurance products.
Branch Service Partner
Yes Bank Ltd
10.2011 - 09.2015
- Handled NEFT/RTGS bulk uploads and implemented digital clearing solutions.
- Joint custodian of branch transactions with focus on automation.
Assistant Manager
Axis Bank Ltd
08.2008 - 10.2011
- Managed clearing operations, deposit accounts, and cross-selling.
- Supported digital onboarding of new deposit products.
Education
MBA - Finance
Karnataka University
01.2008
B.Com - undefined
Karnataka University
01.2005
Skills
- Digital banking solutions
- Regulatory Compliance (KYC/AML, RBI Guidelines)
- Process Automation & Audit Digitization
- Payments & Clearing Systems (NEFT, RTGS, CTS)
- Customer Relationship Management (CRM)
- Business Consulting & Stakeholder Management
- Emerging Tech in Banking (APIs, AI/ML, RPA – conceptual)
- P&L Ownership & Revenue Growth
Certification
- Junior Associate of Indian Institute of Bankers (JAIIB)
- IRDA Certified
- NISM Depository Operations (Series VI)
- NISM Mutual Fund Distributors (Series V A)
Timeline
Branch Manager
Kotak Mahindra Bank Ltd
04.2024 - Current
Branch Manager
IndusInd Bank Ltd
12.2023 - 03.2024
Branch Manager
HDFC Bank Ltd
02.2022 - 10.2023
Branch Manager
ICICI Bank Ltd
09.2015 - 01.2021
Branch Service Partner
Yes Bank Ltd
10.2011 - 09.2015
Assistant Manager
Axis Bank Ltd
08.2008 - 10.2011
B.Com - undefined
Karnataka University
MBA - Finance
Karnataka University