Chetan Savaliya
IT Support Engineer With 4+ Years Of Experience In Providing Comprehensive Technical Support To End-users.
Bangalore,Karnataka
Summary
Successful in installing, configuring applications on Windows operating systems and providing IT technical support, SaaS and Product support. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support
Overview
3
3
Languages
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Senior Executive Central Ops
JOYRIDE EXPERIENCE PVT.LTD (BOUNCE)
12.2020 - Current
Technical Support Engineer
LET’S SERVICE AUTOMOTIVE TECHNOLOGY PVT.LTD
08.2018 - 12.2020
- Directly working with client (B2B) for SaaS support using Remote desktop, ticketing tools, emails, web system and also provide ITIL support to client and organization.
- Supported service, sales and Q management software and hardware, operating systems and network communications by troubleshooting related issues.
- Helping team to build the product based on requirement of client and provide system installation, Hardware/network related support & Application Testing, Product and Data Testing in local server.
- Escalating issues to developing team, Product Management and managing their resolution.
- Representing to other departments in the company including sales, operations, product management, and product development.
- Assist in delivering Technical and Product Training to internal and external Team & Clients.
- Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, goals, improvement programs and upgrades.
Technical Support Engineer
AEGIS CUSTOMER SUPPORT SERVICE PVT.LTD.
09.2017 - 07.2018
- Respond to inquiries and queries from customer and provide a thorough and speedy resolve.
- Provide Android support related to application and gadgets.
- Handle complicated and unresolved issues from less experienced personnel.
- Multitasked in calls by speaking to customers and recording concerns in operating system.
- Maintained goals by meeting customer satisfaction, call times and upgrading of service.
- Live tracking of network system and locations reviews based on client requirement.
Technical Support Executive
ONE POINT ON SOLUTION
07.2016 - 08.2017
- Gathering the feedback from varies vendor and submitting to the client with necessary action.
- Handled customer inquiries, complaint, billing questions and service requests.
- Manage a high-volume work load within a dead-line driven environment.
- Awarded with Employee of the month for commitment to going above and beyond the Call of duty on a regular basis.
- Expertise in analyzing and resolving complex issues by giving ITIL solution and product knowledge.
Education
Bachelor of Computer Applications - Computer Science
THE OXFORD COLLEGE oF SCIENCE
06.2013 - 06.2016
12th
GSHEB Board
05.2012 - 04.2013
Skills
Ability to work with clients, co-workers or third parties professionally and tactfully
COMPUTER LITERACY
- Operating System
Windows (All)
Linux/Unix
Ubuntu
- GENERAL
Ms-Office
Ticketing Tool (Fresh Desk)
Windows Support
ITIL Support
- SYSTEM & NETWORK KNOWLEDGE
Hardware/Software for Desktops, Laptops & portable systems
Networking protocols, TCP/IP, Routing
CCNA (JetKing)
- DATABASE/SERVER PACKAGES
Windows Server & AWS
Timeline
Senior Executive Central Ops
JOYRIDE EXPERIENCE PVT.LTD (BOUNCE)
12.2020 - Current
Technical Support Engineer
LET’S SERVICE AUTOMOTIVE TECHNOLOGY PVT.LTD
08.2018 - 12.2020
Technical Support Engineer
AEGIS CUSTOMER SUPPORT SERVICE PVT.LTD.
09.2017 - 07.2018
Technical Support Executive
ONE POINT ON SOLUTION
07.2016 - 08.2017
Bachelor of Computer Applications - Computer Science
THE OXFORD COLLEGE oF SCIENCE
06.2013 - 06.2016
12th
GSHEB Board
05.2012 - 04.2013
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