Chetan Sawant

• Dealing with all associates of Sungard AS and 1111 systems users.
• Handling system issues and installation of different types of software, for example Office 365, Outlook, Excel.
• Handling onboarding and offboarding of users by using Active Directory, Active Roles, and ServiceNow admin access.
• Adding or removing users with different types of access, access groups, and licenses in the directory of ServiceNow.
• Guiding the user with Intune and handling its issues.
• Using ServiceNow as a ticketing tool and BeyondTrust as a remote application.
• Using RDC as remote desktop and CloudFlare as VPN.

Region Bank Project, US Client

• Dealing with clients and associates of Regions Bank.
• Troubleshooting and resolving issues of applications like Office 365, Citrix, Webex, Outlook etc.
• Worked on ServiceNow and Ivanti as ticketing tool.
• Assisting new and existing employees to setup Intune on mobile phone.
• Assisting new and existing employees to setup multifactor authentication for remote VPN via RPAS and OKTA
• Configuring and supporting Mac and Cisco devices
• Troubleshooting bank applications like RAMS, Mainframe, Transact, Sales and Service etc. by taking remote via Bombgar application
• Guide user to setup remote VPN connection Worked on VMware and VDI Boosting system and network troubleshooting