Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
PERSONAL DETAILS
Hobbies -Sports / Fitness Activities and Traveling

CHETAN SENGAR

Ahmedabad

Summary

Experienced professional with 7+ years in Co-Lending Strategic Alliances, BFSI contact center operations, and distribution channel management. Results-driven leader skilled in team collaboration, problem-solving, Performance Marketing, Digital Business, and stakeholder engagement. Recognized for adaptability, focus on objectives, and expertise in leveraging data-driven insights to optimize processes and mentor teams for success in dynamic environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate Director – Co-Lending Partnership

LendingKart Finance Limited
06.2023 - Current
  • Focused on driving the growth of the lending portfolio and enhancing customer engagement through the development of strategic partnerships and sustainable operational plans.
  • Collaborated with Fintech players and lenders to understand their requirements and develop customized solutions, defining product strategy and roadmaps.
  • Worked closely with cross-functional teams, including legal, risk, policy, operations, technology, and compliance, to ensure the smooth rollout of the lending program.
  • Ensured adherence to all regulatory and compliance standards, working closely with legal, risk, and compliance teams to mitigate potential risks associated with co-lending partnerships.
  • Spearheaded strategic initiatives to enhance operational efficiency across lending processes.
  • Developed and implemented risk assessment frameworks to optimize credit evaluation procedures.
  • Analyzed market trends to inform product development and strategic positioning in competitive landscape.

Associate Director – Contact Centre Head

LendingKart Finance Limited
08.2023 - 05.2024
  • Successfully managing contact center KPIs by working on digital marketing strategies, collaborating with channel partners, monitoring existing customer business, and consistently meeting service level agreements.
  • Successfully managing a team of 125 tele agents and 11 support staff, responsible for driving a monthly business of ₹80-90 Cr, accounting for 21% of the overall monthly business.
  • Successfully increased Strategic Alliances business by 20% and boosted monthly caller productivity by 65%.
  • Drove and delivered funnel metrics for digital Unsecured Business Loan along with Cross-Sell in 100+ locations.
  • Maintaining and improving call center operations by monitoring system performance and identifying and resolving problems.
  • Identifying areas of improvement in processes, channel partners' journeys, and the onboarding of new platforms to enhance efficiency and streamline operations.
  • Led strategic initiatives to enhance operational efficiency across finance departments.

Deputy Regional Manager – Contact Centre

Bajaj Finserv Direct Limited
10.2021 - 08.2023
  • Oversaw a team of 55 callers at the call centre, drove a monthly business volume of 30 Cr which is 30% of the overall call-centre delivery from 32+ locations.
  • Managed digital funnel for small ticket size products(PLCS), Business loan, professional loans significantly boosting sales and customer engagement.
  • Designed, implemented, and monitored strategically focused sales plans to drive sales growth across multiple territories that created advantages for both the company and business partners.
  • Developed, reviewed, and reported on the business development division’s strategy, ensuring the strategic objectives were well understood and executed by the team.
  • Led regional team initiatives to enhance customer engagement and improve service delivery.

Area Sales Manager – Distribution channels

Bajaj Finserv Direct Limited
08.2019 - 10.2021
  • Oversaw sales operations for both DSA and online channels for unsecured business.
  • Led a team of thirteen members across three locations—Ahmedabad, Rajkot, and Jamnagar—ensuring cohesive operations and consistent performance.
  • Onboarded new e-referral partners (DSA) to boost offline business and expand market reach.
  • Achieved over 100% of quarterly incentives consistently and guided the team to achieve the same performance levels.
  • Drove business development initiatives and managed key partnerships.
  • Developed and maintained relationships with key clients, enhancing customer satisfaction and loyalty.

Manager – Distribution channels

Bajaj Finserv Direct Limited
04.2018 - 08.2019
  • Managed sales activities, focusing on both field (DSA) and digital channels for unsecured business- Salaried loan, Personal loan cross sell, Business loan and Loan to CA and DR.
  • Contributed to achieving quarterly and annual sales targets.
  • Established processes to drive online business and collaborated with the tech team to implement new changes in the application.
  • Led cross-functional teams to enhance customer engagement and improve service delivery.


Education

MBA - Marketing

Institute of Management Studies, Indore, India
11-2017

B. Com - Commerce

Shri Vaishnav College of Commerce, DAVV, Indore
06-2012

Skills

  • Stakeholder collaboration
  • Budget management skills
  • Understanding of regulations
  • Collaborative engagement
  • Sales growth strategies
  • Digital performance marketing
  • Cost management strategies
  • Customer service optimization
  • Strategic leadership experience
  • Problem-solving skills
  • Analytical thinking
  • Process improvement

Accomplishments

  • Ace of Initiative Award - Recognized for driving new capabilities in the Call Centre, significantly enhancing operational efficiency and customer satisfaction.
  • Squad Champion Award - Honored for exemplary team collaboration and leadership, displaying outstanding team player qualities and contributing to overall success.
  • Spot Award - Achieved a record-breaking volume of 11Cr., proving exceptional dedication and effectiveness in meeting targets.

Certification

  • Customer Service Foundations
  • Six Sigma Principles

Languages

English
Hindi

Timeline

Associate Director – Contact Centre Head - LendingKart Finance Limited
08.2023 - 05.2024
Associate Director – Co-Lending Partnership - LendingKart Finance Limited
06.2023 - Current
Deputy Regional Manager – Contact Centre - Bajaj Finserv Direct Limited
10.2021 - 08.2023
Area Sales Manager – Distribution channels - Bajaj Finserv Direct Limited
08.2019 - 10.2021
Manager – Distribution channels - Bajaj Finserv Direct Limited
04.2018 - 08.2019
Institute of Management Studies - MBA, Marketing
Shri Vaishnav College of Commerce, DAVV - B. Com, Commerce

PERSONAL DETAILS

  • Current Address: Ahmedabad - 380051
  • Permanent Address: Indore - 452009
  • Date of Birth: 12th January 1992

Hobbies -Sports / Fitness Activities and Traveling

Active in competitive cricket; participate in local leagues, enhancing team collaboration and strategic thinking.
Regular runner and fitness enthusiast with a strong focus on discipline and wellness.

Solo traveler with a focus on cultural immersion and learning from diverse global perspectives.

Avid traveler with experiences across 3+ countries; developed strong adaptability and cross-cultural communication skills.

Similar Profiles

CREATE PROFILE
CHETAN SENGAR