Chetan Shah
Pune
Summary
Astute subject matter expert with proven ability to analyze, diagnose and resolve all kinds of computer user support issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service experienced in providing comprehensive technical support to users and resolving complex technical issues.
Overview
4
4
years of professional experience
Work History
Technical-support
Conectrix
11.2019 - 07.2022
- Worked as an L2 (SME)
- Mostly handled and trained new team by taking morning huddles and sharing one to one feedback.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Associate Ops
WNS Global Services
06.2018 - 09.2019
- Used GDS ticking system and assisted customer with their needs.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques with different tools.
Education
Bachelor's In Computer Science (BCS) -
10.2020
Higher Secondary Education In Science -
02.2012
Skills
- Excellent verbal and written communication
- Critical Thinking
- Customer Service Expertise
- Troubleshooting & Assistance
- Social Perceptiveness
- Technical Support Triage
- Root cause analysis
- Training Junior Team Members
- Team player
Languages
English
Hindi
Gujarati
Marathi
Timeline
Technical-support - Conectrix
11.2019 - 07.2022
Associate Ops - WNS Global Services
06.2018 - 09.2019
M.M.C.C. College of Science, Pune - Bachelor's In Computer Science (BCS),
LRT College of Science, Akola - Higher Secondary Education In Science,
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