Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Languages
Hi, I’m

Chetan Sharma

Ludhiana
Chetan Sharma

Summary

Experienced Area Manager with a demonstrated history of working in the retail industry. #Skilled in Negotiation, #Budgeting, #Microsoft Word, #Sales, and #Retail. Strong sales professional with a Bachelor of Business Administration (B.B.A.) focused on Retailing and Retail Operations from Vinayaka Mission's Research Foundation - University.

High-performing Area Manager with over 15 years of experience delivering successful business operations, profitability and team development improvements. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

16
years of professional experience

Work History

Aptronix ( Apple Premium Partner)

Area Manager
10.2022 - Current

Job overview

  • Retailer by choice, #Team leader, #Team player, #Manager, #Motivated, #Motivator and #Positive thinking #Retail Appliances, #Electrical, and Electronic Equipment
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Built positive and productive relationships with store and field leadership.
  • Supervised Punjab locations to enforce high-quality standards of operation.

Status Quo

Area Sales Manager
07.2021 - 10.2022

Job overview

  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Introduced new products to meet customer demand and increase profits.
  • Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.

Landmark Group

Store Manager
08.2018 - 07.2021

Job overview

  • I am responsible for implementation of the Company retail strategy aligned to Customer, Offer and
  • People focus
  • I am leading the Store team to achieve maximum profitability and growth in line with the company vision and values by creating an ‘outstanding’ commercial shopping experience for customers
  • Also responsible for driving store sales through the effective management of the P&L and efficient store operations through visual merchandising, customer service and people management.

Lifestyle international pvt Ltd_Landmark Group

Concept Manager
04.2014 - 08.2018

Job overview

  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored inventory, cash and payroll processes to keep Concept running smoothly.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.

Lifestyle international pvt Ltd
Pacific

Asst. Concept Manager
12.2012 - 03.2014

Job overview

  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Landmark Group

Supervisor
10.2010 - 12.2012

Job overview

  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Coordinated employee schedules according to shift changes and availability.

Shoppers Stop

Customer associate & Receiveing bey incharge
02.2009 - 10.2010

Job overview

  • Stock movement (outward and inward ) process.
  • Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
  • Answered a constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

INTERCRAFT TRADING PRIVATE LIMITED

Beauty Advisor
03.2007 - 02.2009

Job overview

  • Recommended merchandise based on expert product knowledge and client preferences.
  • Finalized purchases and processed payments.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Trained new staff in product knowledge and customer service protocols.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Vinayaka Mission's Research Foundation - University

Bachelor of Business Administration (B.B.A from Retailing and Retail Operations
01.2013

Skills

  • Customer Retention
  • Customer Experience
  • Problem Solving
  • Multi-Unit Operations
  • Team
  • Leadership
  • Analytical Skills
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Customer
  • Service
  • Sales minded
  • Area management
  • Business development
  • Staff training
  • Resource Allocation
  • Revenue generation
  • Budgeting skills
  • Employee scheduling
  • Sales orientation
  • Team building and motivation
  • Recruiting and hiring
  • Sales process
  • Market and competitive analysis
  • Sales territory growth
  • Market intelligence
  • Brand-building strategies
  • Lead generation
  • Profit and revenue-generating strategies

Accomplishments

  • Chetan Sharma - page 2
  • Expert Insights on Networking & Building Relationships - Lifestyle International
  • Pvt Ltd 27248589
  • Expert Insights on Working Effectively on a Team - Lifestyle International Pvt Ltd 26876467
  • Cultivating Relationships with Your Peers - Lifestyle International Pvt Ltd 26268905
  • Managing Employee Development - Lifestyle International Pvt Ltd 15388379
  • Being a Fair and Caring Manager - Lifestyle International Pvt Ltd 15396205
  • Managing the Unique Needs of Experts - Lifestyle International Pvt Ltd 15396828
  • Facing the Management Challenges of Difficult Behavior and Diverse Teams -
  • Lifestyle International Pvt Ltd 15396946
  • Gauging Your Organization's High-performing Potential - Lifestyle International
  • Pvt Ltd 15397268
  • Expert Insights on Managing & Developing People - Lifestyle International Pvt Ltd 15397604
  • Contributing as a Virtual Team Member - Lifestyle International Pvt Ltd 15524690
  • Expert Insights on Strategic Thinking - Lifestyle International Pvt Ltd 15783099
  • Conducting an Effective Hiring Interview - Lifestyle International Pvt Ltd 27293980
  • Developing an Effective Business Case - Lifestyle International Pvt Ltd
  • Chetan Sharma - page 3 27822745
  • Managing with a Cost-control Mindset - Lifestyle International Pvt Ltd 27824382

Additional Information

  • Honors & Awards , Long service Award - Lifestyle International Pvt Ltd Oct 2015 For completing 5 years with landmark group (india) Long Service Award - Lifestyle International Pvt Ltd Oct 2020 Successfully completed 10 Years with Lifestyle international Pvt ltd. Chetan Sharma - page 4

Timeline

Area Manager

Aptronix ( Apple Premium Partner)
10.2022 - Current

Area Sales Manager

Status Quo
07.2021 - 10.2022

Store Manager

Landmark Group
08.2018 - 07.2021

Concept Manager

Lifestyle international pvt Ltd_Landmark Group
04.2014 - 08.2018

Asst. Concept Manager

Lifestyle international pvt Ltd
12.2012 - 03.2014

Supervisor

Landmark Group
10.2010 - 12.2012

Customer associate & Receiveing bey incharge

Shoppers Stop
02.2009 - 10.2010

Beauty Advisor

INTERCRAFT TRADING PRIVATE LIMITED
03.2007 - 02.2009

Vinayaka Mission's Research Foundation - University

Bachelor of Business Administration (B.B.A from Retailing and Retail Operations

Languages

Hindi
First Language
English
Upper Intermediate
B2
Punjabi
Upper Intermediate
B2
Chetan Sharma