Hi, I’m
Chetan Sharma
Ludhiana
Summary
Experienced Area Manager with a demonstrated history of working in the retail industry. #Skilled in Negotiation, #Budgeting, #Microsoft Word, #Sales, and #Retail. Strong sales professional with a Bachelor of Business Administration (B.B.A.) focused on Retailing and Retail Operations from Vinayaka Mission's Research Foundation - University.
High-performing Area Manager with over 15 years of experience delivering successful business operations, profitability and team development improvements. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
16
years of professional experience
Work History
Aptronix ( Apple Premium Partner)
Area Manager
2022.10 - Current (1 year & 11 months)
Job overview
- Retailer by choice, #Team leader, #Team player, #Manager, #Motivated, #Motivator and #Positive thinking #Retail Appliances, #Electrical, and Electronic Equipment
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Supervised Punjab locations to enforce high-quality standards of operation.
Status Quo
Area Sales Manager
2021.07 - 2022.10 (1 year & 3 months)
Job overview
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Built lasting relationships with clients through outstanding customer service interactions.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Introduced new products to meet customer demand and increase profits.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
Landmark Group
Store Manager
2018.08 - 2021.07 (2 years & 11 months)
Job overview
- I am responsible for implementation of the Company retail strategy aligned to Customer, Offer and
- People focus
- I am leading the Store team to achieve maximum profitability and growth in line with the company vision and values by creating an ‘outstanding’ commercial shopping experience for customers
- Also responsible for driving store sales through the effective management of the P&L and efficient store operations through visual merchandising, customer service and people management.
Lifestyle international pvt Ltd_Landmark Group
Concept Manager
2014.04 - 2018.08 (4 years & 4 months)
Job overview
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory, cash and payroll processes to keep Concept running smoothly.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Lifestyle international pvt Ltd, Pacific
Asst. Concept Manager
2012.12 - 2014.03 (1 year & 3 months)
Job overview
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Landmark Group
Supervisor
2010.10 - 2012.12 (2 years & 2 months)
Job overview
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Coordinated employee schedules according to shift changes and availability.
Shoppers Stop
Customer associate & Receiveing bey incharge
2009.02 - 2010.10 (1 year & 8 months)
Job overview
- Stock movement (outward and inward ) process.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Answered a constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
INTERCRAFT TRADING PRIVATE LIMITED
Beauty Advisor
2007.03 - 2009.02 (1 year & 11 months)
Job overview
- Recommended merchandise based on expert product knowledge and client preferences.
- Finalized purchases and processed payments.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Trained new staff in product knowledge and customer service protocols.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Vinayaka Mission's Research Foundation - University
Bachelor of Business Administration (B.B.A from Retailing and Retail Operations
01.2013
Skills
- Customer Retention
- Customer Experience
- Problem Solving
- Multi-Unit Operations
- Team
- Leadership
- Analytical Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Customer
- Service
- Sales minded
- Area management
- Business development
- Staff training
- Resource Allocation
- Revenue generation
- Budgeting skills
- Employee scheduling
- Sales orientation
- Team building and motivation
- Recruiting and hiring
- Sales process
- Market and competitive analysis
- Sales territory growth
- Market intelligence
- Brand-building strategies
- Lead generation
- Profit and revenue-generating strategies
Accomplishments
- Chetan Sharma - page 2
- Expert Insights on Networking & Building Relationships - Lifestyle International
- Pvt Ltd 27248589
- Expert Insights on Working Effectively on a Team - Lifestyle International Pvt Ltd 26876467
- Cultivating Relationships with Your Peers - Lifestyle International Pvt Ltd 26268905
- Managing Employee Development - Lifestyle International Pvt Ltd 15388379
- Being a Fair and Caring Manager - Lifestyle International Pvt Ltd 15396205
- Managing the Unique Needs of Experts - Lifestyle International Pvt Ltd 15396828
- Facing the Management Challenges of Difficult Behavior and Diverse Teams -
- Lifestyle International Pvt Ltd 15396946
- Gauging Your Organization's High-performing Potential - Lifestyle International
- Pvt Ltd 15397268
- Expert Insights on Managing & Developing People - Lifestyle International Pvt Ltd 15397604
- Contributing as a Virtual Team Member - Lifestyle International Pvt Ltd 15524690
- Expert Insights on Strategic Thinking - Lifestyle International Pvt Ltd 15783099
- Conducting an Effective Hiring Interview - Lifestyle International Pvt Ltd 27293980
- Developing an Effective Business Case - Lifestyle International Pvt Ltd
- Chetan Sharma - page 3 27822745
- Managing with a Cost-control Mindset - Lifestyle International Pvt Ltd 27824382
Additional Information
- Honors & Awards , Long service Award - Lifestyle International Pvt Ltd Oct 2015 For completing 5 years with landmark group (india) Long Service Award - Lifestyle International Pvt Ltd Oct 2020 Successfully completed 10 Years with Lifestyle international Pvt ltd. Chetan Sharma - page 4
Timeline
Area Manager
Aptronix ( Apple Premium Partner)
2022.10 - Current (1 year & 11 months)
Area Sales Manager
Status Quo
2021.07 - 2022.10 (1 year & 3 months)
Store Manager
Landmark Group
2018.08 - 2021.07 (2 years & 11 months)
Concept Manager
Lifestyle international pvt Ltd_Landmark Group
2014.04 - 2018.08 (4 years & 4 months)
Asst. Concept Manager
Lifestyle international pvt Ltd
2012.12 - 2014.03 (1 year & 3 months)
Supervisor
Landmark Group
2010.10 - 2012.12 (2 years & 2 months)
Customer associate & Receiveing bey incharge
Shoppers Stop
2009.02 - 2010.10 (1 year & 8 months)
Beauty Advisor
INTERCRAFT TRADING PRIVATE LIMITED
2007.03 - 2009.02 (1 year & 11 months)
Vinayaka Mission's Research Foundation - University
Bachelor of Business Administration (B.B.A from Retailing and Retail Operations
Languages
Hindi
First Language
English
Upper Intermediate
B2
Punjabi
Upper Intermediate
B2
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