Chetan Sharma

Retailer by choice, team leader, team player, manager, motivated.

#Motivator and #Positive thinking, #Retail Appliances, #Electrical, and Electronic Equipment

Developed sales strategy based on research of consumer buying trends and market conditions.

• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.

Held meetings with the director to identify techniques to overcome sales obstacles.

Met deadlines by proactively managing individual and team tasks, and streamlining processes.

Built positive and productive relationships with store and field leadership.

Supervised Punjab locations to enforce high-quality standards of operation.

• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.

• Built lasting relationships with clients through outstanding customer service interactions.

• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.

• Exceeded targets by building, directing, and motivating high-performing sales team.

• Introduced new products to meet customer demand and increase profits.

• Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.

• Directed sales support staff in administrative tasks to help sales reps close deals.

• Helped team stay productive and focused on higher-value tasks to improve sales efficiency.

• I am responsible for the implementation of the Company retail strategy aligned to Customer, Offer and

• People focus

• I am leading the Store team to achieve maximum profitability and growth in line with the company vision and values by creating an ‘outstanding' commercial shopping experience for customers

• Also responsible for driving store sales through the effective management of the P&L and efficient store operations through visual merchandising, customer service and people management.

April 2014 - August 2018

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Monitored inventory, cash and payroll processes to keep Concept running smoothly.

• Managed visual merchandising, maintaining standards and elevating customer experience.

• Staged merchandise and stocked sales floor to stimulate impulse sales.

• Connected with customers to provide assistance and collect feedback to optimize operations.

• Improved profitability by executing daily, weekly and monthly floor plan changes.

• Coached, managed and developed teams to provide exceptional service and achieve sales goals.

• Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.

• Managed inventory tracking and physical inventory counts to minimize loss.

• Trained and mentored associates to teach daily tasks and procedures.

• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

• Monitored employee productivity to provide constructive feedback and coaching.

• Complied with company policies, objectives and communication goals.

• Provided ongoing training to address staff needs.

Coordinated employee

• Stock movement (outward and inward ) process.

• Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.

• Answered a constant flow of customer calls with minimal wait times.

• Updated account information to maintain customer records.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Responded to customer requests for products, services, and company information.

• Recommended merchandise based on expert product knowledge and client preferences.

• Finalized purchases and processed payments.

• Met sales goals, supporting organizational health through consistent and reliable service.

• Followed up with customers to increase satisfaction with purchases and services.

• Trained new staff in product knowledge and customer service protocols.

• Built customer loyalty and retention by delivering excellent shopping experiences.