Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Current Position
Personal Information
Accomplishments
Languages Known
Timeline
Generic
Chetan Sumant

Chetan Sumant

Kalyan

Summary

Dynamic technology leader with a proven track record at Satguru Travel LLC, driving automation and efficiency across global operations. Expert in server management and network infrastructure, complemented by strong problem-solving skills. Successfully implemented innovative solutions, enhancing B2B transactions and client engagement in over 80 countries.

Overview

14
14
years of professional experience

Work History

Head Automation

Satguru Travel LLC
12.2020 - Current
  • Introduced technology across departments to minimize reliance on staff.
  • Led business development and CBT implementation in Nigeria, Kenya, Ethiopia, South Africa, and DRC.
  • Promoted CBT initiatives in 80 countries where Satguru operates.
  • Delivered sales presentations to global corporate clients in more than 60 countries.
  • Implemented Multi PCC and Email BOTS to enhance operational efficiency.
  • Provided end-to-end support for SatguruDMC, facilitating B2B transactions.
  • Launched Satguru Holidays website targeting B2C customers.

Manager Technology

Gilpin Travel Mngt
03.2019 - 12.2020
  • End to End support for Zillious tool
  • New developments, Testing and Implementation
  • SBT configuration, testing and implementation
  • Demos to new clients with Sales teams to acquire new business
  • Evaluation of new tool which is at par compared to Zillious
  • Developing new tool of Fast Collab to match the requirement of Gilpin travel management.
  • Worked on multiple technologies related to Travel Booking tool.
  • Complete knowledge of Expense management and per diem setups
  • Implemention of new tool in phased manner.
  • Complete knowledge of Ops, GST, its pros and cons, Accounts-Submission, Visa process, BTA/CTA/Corporate cards, Passthrough setups, Hotel aggregators etc.
  • MIS creation with good knowledge of Excel.
  • Hotel and Air contracting along with Incentives, commissions and updating it in systems to avoid manual errors from Ops.
  • Configuration of almost any travel policy required by corporate alongwith corresponding approval flows and Robotic ticketing.
  • System generated Air amendment report to avoid no shows.
  • System generated automated reports where corporates are not doing full business with us.
  • Trying to build a Robotic system with AI wherein maximum work will be done by system without manual intervention of Ops team.
  • Implementation of Trackmytkt to see if any fare is reduced and if it is reduced, rebooking same ticket on lower fare thereby benefitting either corporate or TMC as per agreements.

Asst Mngr-Information Technology

Uniglobe Travel-ATB Ltd
10.2014 - 02.2019
  • Maintenance and New Feature Developments in Travel Portal of Zillious, Hardware and Networking of all computers, Server, Switches, Printer Repairing/ Maintenance, Application support, ISP.
  • Vendor Management and New purchase for all locations from multiple vendors.
  • Complete support for Zillious OBT/SBT, 24x7.
  • Configuration of Travel Policies and its implementation.
  • Based in Bangalore for 7 months to develop the product of Iween Solutions (Technology Partner of Uniglobe)
  • Developed their tool on more than 15 major Modules and more than 100 minor Modules.
  • Worked and hands on experience on Corp Trav/Mid Off and Navision, tools used by Yatra Online.
  • Identify unnecessary travel spend(Missed/savings) and inform clients to change policy as per the results.
  • Hotel/AIR contracting and negotiations.
  • Setting up Corporate Deals and Incentives.
  • Good knowledge about CC like CTA/BTA/Corporate Cards/Amex /Mast/Visa.
  • SBT setup as per corporate requirement.
  • Complete MIS, customize MIS as and when required for FIT/MICE for all products like Car/Train/Air/Hotel/Insurance/Visas.
  • Visiting clients, understand requirements and Deliver final product with support of implementation team.
  • Generate report of Carbon Emission and share with clients as per the requirement.
  • New features development with help of Dev team, its testing and implementation.
  • Team handling and work allocation in Team.
  • Maintaining all Servers and systems to keep all operations smooth.
  • Installation of servers of all locations.
  • Configuration of auto scheduled backups on NAS which are configured for all locations.
  • Configure and develop policies as per the requirement on ATB management.
  • Configuration of Fare rules and their updations.
  • Configuration of Passthrough setup/Iata commissions.
  • Integration with client ERP’s like IExpense- SUTI/SAP/Oracle. Recent integration with TATA Consulting Engineers.
  • Giving demos to new clients and assist Sales team to acquire new business.

L3 Executive Support (Technology)

ResBird Technologies Pvt.Ltd. (Amadeus India Pvt Ltd)
03.2013 - 10.2014
  • Hardware and Networking of all computers, Server, Switches, HIS, Printer Repairing/Maintenance, Application support, ISP, ISDN, VPN.
  • 15 days of training on Amadeus Selling Platform.
  • Managing centralized Domain, Anti Virus Server and Cyberoam Firewall for 200 users network.
  • Error finding and troubleshooting of Amadeus Selling Platform(Installation & maintenance).
  • In house repairing for Computers, Laptops & printers ( complete support including teflon and pressure roller repairing)
  • Handling Purchase of IT Products from multiple vendors.
  • Handling complete IT AMC for clients like Balmer Lawrie, Yatra.com, UniglobeATB, Zenith Holidays, Qatar Airways and many more.
  • Giving complete desktop support to more than 500 clients all over Mumbai.
  • Giving complete network support to all clients. Also provide with Lease Lines and MPLS from Bharti and Tata.
  • Handling and maintaining networks and all issues in their network.
  • Solving the queries before call get escalated to senior levels.
  • Preparing MIS Report on monthly basis.
  • Interacting with higher Management.

IT Officer

DY Patil Hospital and Research Centre and Stadium
07.2011 - 02.2013
  • Hardware and Networking of all computers, Server, Switches, HIS, Printer Repairing/Maintenance, Designing and Photo Making.
  • Manage team work under pressure efficiently in team.
  • End to End IT support with Hardware, networking router config, IP and Inventory management.

Education

MBA - International Marketing

YCMOU Mumbai
Mumbai
01-2023

Bachelor of Science (B.Sc IT) - Bsc IT

Sikkim University
Kalyan
01.2010

Diploma in Hardware & Networking -

Jetking
Kalyan
01.2004

H.S.C. - Science

R.K.T College
Ulhasnagar
01.2002

S.S.C. -

Smt. Kantaben Chandulal Gandhi High School
Kalyan
01.2000

Some College (No Degree) - CCNA

Net Tech India
Thane

Skills

  • C
  • C
  • VB
  • Core Java/Advance Java
  • Server 2000
  • Server 2003
  • Designing & Implementing, Maintaining Servers, Switches, includes gateways, Routers, Network bridges, DNS, DHCP, Hubs, Printer, Desktop, Laptops, Firewall, Centralized Anti Virus

Languages

  • Hindi
  • English
  • Marathi

Hobbies and Interests

  • Creative Work
  • Reading Books
  • Travelling
  • Watching Sports
  • Surfing

Current Position

Satguru Travel LLC, Head Automation, 12/01/20, Many Certificates/awards for being Bright Spark/ Best Employee of the company in ATB Yatra, Worked on Zillious OBT/SBT, Fast Collab, Happay, Iween Online Tool and Yatra Corp Trav, all are Online Booking Tools, with expertise in Zillious, Fast Collab and Iween Technologies., Want to work with Global TMC.

Personal Information

  • Total Experience: 15+ Years
  • Date of Birth: 10/10/84
  • Nationality: Indian
  • Marital Status: Married

Accomplishments

  • Bright Spark - ATB
  • Employee of the Month - ATB/Satguru

Languages Known

English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Native
Native

Timeline

Head Automation

Satguru Travel LLC
12.2020 - Current

Manager Technology

Gilpin Travel Mngt
03.2019 - 12.2020

Asst Mngr-Information Technology

Uniglobe Travel-ATB Ltd
10.2014 - 02.2019

L3 Executive Support (Technology)

ResBird Technologies Pvt.Ltd. (Amadeus India Pvt Ltd)
03.2013 - 10.2014

IT Officer

DY Patil Hospital and Research Centre and Stadium
07.2011 - 02.2013

MBA - International Marketing

YCMOU Mumbai

Bachelor of Science (B.Sc IT) - Bsc IT

Sikkim University

Diploma in Hardware & Networking -

Jetking

H.S.C. - Science

R.K.T College

S.S.C. -

Smt. Kantaben Chandulal Gandhi High School

Some College (No Degree) - CCNA

Net Tech India

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Chetan Sumant