CHETAN TEMBHURNIKAR
Hyderabad
Summary
To leverage my technical expertise and customer-centric approach in a dynamic organization where I can contribute effectively while enhancing my skills and knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Success Manager
EngageBay Inc.
Hyderabad
03.2021 - Current
- Provided prompt resolution to technical issues through chat and email support channels, ensuring high customer satisfaction
- Conducted comprehensive onboarding sessions for new customers, guiding them to optimize product features to meet their business needs
- Served as the primary point of contact for customers, delivering exceptional service and fostering strong client relationships
- Contributed to the improvement of product features by providing valuable feedback gathered from customer interactions
- Developed and maintained a knowledge base for frequently encountered technical problems to expedite resolution.
Technical Support Executive
Computer Generated Solutions India Pvt. Ltd.
Hyderabad
10.2020 - 01.2021
- Provided technical support to Dell customers via both call and email channels, ensuring timely resolution of technical issues and inquiries
- Conducted computer assemblies/disassembles and performed OS installations, demonstrating expertise in hardware and software troubleshooting
- Achieved a high customer satisfaction rating through effective communication and problem-solving skills
- Participated in product testing and provided feedback to the development team for enhancements and bug fixes.
Technical Support Engineer
ENTERCOMS Solution Pvt. Ltd.
Pune
08.2018 - 07.2019
- Successfully resolved complex technical issues by collaborating with internal and external stakeholders
- Played a key role in the implementation of a new ticketing system, resulting in improved efficiency and customer satisfaction
- Acted as a mentor to junior team members, providing guidance and support in technical problem-solving
- Conducted regular performance reviews and provided constructive feedback to team members to foster professional growth.
Education
Bachelor of Engineering - Electrical Engineering
Rashtrasant Tukadoji Maharaj Nagpur University
01.2018
Diploma in Electrical Engineering -
Govt. Polytechnic Nagpur
01.2015
SSC (10th Grade) -
MSBHSSE, Pune
01.2012
Skills
- Demonstrated strong technical knowledge with exceptional analytical and problem-solving skills, effectively resolving complex technical issues
- Proficient in team management and multitasking, successfully leading teams to achieve goals and deliver high-quality results
- Exhibited excellent communication skills in Marathi, English, and Hindi, facilitating clear and effective communication with clients and colleagues
Positions Of Responsibility And Achievements
- Received customer appreciation for providing outstanding chat support, demonstrating strong communication and problem-solving skills.
- Recognized as the Best Employee by DELLEMC for consistently delivering exceptional customer service and achieving high performance metrics.
- Served as a Team Leader, effectively managing team tasks and responsibilities, fostering a collaborative and supportive work environment.
Certification
- CCNA (Cisco Certified Network Associates)
- Desktop Engineering
- PLC Programming
- Electrical AutoCAD
- MS-CIT
Father/Spouse Contact
- 8788219804
- 9326813109
Personal Information
- Father's Name: SATISH CHARANDAS TEMBHURNIKAR
- Date of Birth: 01/16/97
Disclaimer
I, hereby, solemnly declare that the above-mentioned information is true to the best of my knowledge.
Timeline
Customer Success Manager
EngageBay Inc.
03.2021 - Current
Technical Support Executive
Computer Generated Solutions India Pvt. Ltd.
10.2020 - 01.2021
Technical Support Engineer
ENTERCOMS Solution Pvt. Ltd.
08.2018 - 07.2019
Bachelor of Engineering - Electrical Engineering
Rashtrasant Tukadoji Maharaj Nagpur University
Diploma in Electrical Engineering -
Govt. Polytechnic Nagpur
SSC (10th Grade) -
MSBHSSE, Pune
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