Chetan Vaknalli
Pune
Summary
Senior IT Enterprise Program & Project Delivery Expert Certification, knowledge and exposure of integrating Generative AI into Enterprise Delivery Total resources managed in career = 280 Total revenue managed in career = USD 31M (unadjusted for inflation and currency conversion)
Overview
29
29
years of professional experience
Work History
Senior Program Manager
RafterOne
Chandigarh, India
10.2021 - 05.2023
- Led multiple enterprise-grade e-commerce managed services engagements for US-based clients. Improved the revenue from USD 0.5M to 3M annual revenue. Oversaw P&L ownership, budgeting, cost optimization, Agile-driven planning & execution, and people management for a 45-member team. Acted as the primary escalation point ensuring seamless delivery. Achieved consistent SLA adherence and service improvements leveraging Salesforce B2B Commerce & Revenue Cloud.
- 500 EMPLOYEES
- E-Commerce Managed Services | 1.5 Years | Pune | Team 45 | USD 4.7M
Senior Project Manager
Fulcrum Digital
Pune, India
08.2019 - 10.2021
- Directed multiple enterprise-grade e-commerce solution projects for US-based clients, managing P&L, budgeting, Agile-driven execution, and people leadership across a 25-member team. Acted as the primary escalation point, ensuring seamless delivery and scalability. Leveraged Magento, Shopify, BigCommerce, MySQL, PHP, and AWS EC2 to enable clients’ revenue growth and customer base expansion (targets set for post-implementation).
- 900 EMPLOYEES
- Enterprise E-Commerce Solutions | 2 Years 2 Months | Pune | Team 25 | USD 7.8M
Senior Project Manager
E-Zest Solutions
Pune, India
12.2017 - 09.2018
- Led parallel e-commerce solution tracks for a large US-headquartered healthcare MNC across APAC (Singapore) and US markets. Managed P&L, budgeting, Agile execution, vendor management, and account farming for a 30-member team, while serving as the primary escalation point. Streamlined processes to deliver measurable business outcomes—15–40% revenue growth, 10–30% customer base expansion, and full MLR compliance. Solutions built on Magento 2.1.9, MySQL, PHP, and AWS EC2.
- 600 EMPLOYEES
- Enterprise E-Commerce Fixed-Bid Projects | 10 Months | Pune | Team 30 | USD 2.1M
Delivery Head
S. A. Technologies Ltd
Pune, India
08.2015 - 04.2017
- Directed end-to-end product development for an in-house e-commerce platform enabling small grocery stores in the US to establish an online presence. Owned budgeting, subscription models, product roadmap, MVP definition, Agile-driven execution, architecture/UI/functional reviews, performance tuning, and vendor management across an 8-member India–US team. Delivered significant business outcomes—30–80% revenue growth, 15–40% customer base expansion, 20–50% higher average order value, and dynamic daily pricing flexibility. Solutions built on Magento 1.9, MySQL, PHP, and AWS EC2.
- 30 EMPLOYEES
- In-House Commercial Product Development E-Commerce | 6 Months | Pune | Team 8 | USD 1M
Head of Product Development
Proventeq India Pvt. Ltd
Pune, India
12.2014 - 04.2015
- Spearheaded the development of the company’s flagship ECM & Migration product, elevating it to world-class COTS standards. Owned budgeting, subscription models, roadmap, MVP definition, Agile-driven execution, and architecture/UI/functional reviews while leading a 25-member global team. Delivered transformational business outcomes—70–90% faster migration, 90–100% error reduction, and 60–90% lower migration costs. Solutions built on .NET 3.0, SQL Server 2012, Oracle WebCenter, SharePoint, HummingBird, IBM FileNet, and MS Exchange.
- 50 EMPLOYEES
- Enterprise Content Management – In-House Product Development | 5 Months | Pune
Senior Project Manager
Zensar Technologies
Pune, India
04.2012 - 11.2014
- Led and delivered a portfolio of consumer-grade projects across web automation, financial services, travel, content management, business process automation, and recruitment. Managed both fixed-bid and T&M engagements with global teams (40 members), ensuring on-time delivery and SLA compliance. Key outcomes included: Recruitment portal: Reduced turnaround time by 40% and operations staff by 50%. Travel system: Achieved 100% SLA compliance for critical defect resolution on AS/400. Automation & low-code platforms: Accelerated digital transformation and reduced development effort. Technologies spanned .NET 3.0/4.0, SQL Server, BizTalk, Drupal, PHP, IIS 7.0, and AS/400.
- 7000 EMPLOYEES
- Multiple Consumer-Grade Projects | 7 Months | South Africa, Australia, Pune | Team 40 | USD 2.2M
Delivery Lead
Silicus Technologies
Pune, India
03.2011 - 09.2011
- Delivered a series of fixed-bid and T&M projects across dental healthcare, hospital equipment management, chemical safety, and CRM domains. Led small agile teams (2–3 members) to drive legacy migration, process re-engineering, defect closure, inventory reduction, hazard mitigation, and role-based CRM integration. Key outcomes included: Dental healthcare: 25% faster turnaround, all critical user pain points resolved. Hospital equipment management: 100% critical defect closure, 20% inventory reduction. Chemical safety application: 50% reduction in hazardous incidents. CRM solution: Streamlined document management, reduced email reliance, enabled secure role-based access. Technologies spanned .NET 2.0/WinForms, SQL Server 2008, PHP, MySQL, and Microsoft Dynamics CRM 2011.
- 125 EMPLOYEES
- Multiple Consumer-Grade Projects | 7 Months | Pune | Team 11 | USD 0.5M
Senior Technical Lead
Persistent Systems
Pune, India
03.2010 - 02.2011
- Led delivery of fixed-bid enterprise projects spanning HPC diagnostics and S-Commerce solutions. Key achievements: HPC Diagnostics: Developed a dashboard to monitor appliance health, reducing setup time by 60% using PowerShell, C#, and C++. S-Commerce Platform: Built a custom service platform in India for travel, utilities, and event bookings, managing supply chain-based revenue models with .NET 2.0, SQL Server 2008, and BizTalk 2009. Managed teams of 15 members, ensuring on-time delivery, quality, and operational efficiency.
- 7000 EMPLOYEES
- Multiple Enterprise-Grade Projects | 1 Year | Pune | Team 15 | USD 1.3M
Technical Expert
3DPLM Software
Pune, India
01.2007 - 02.2010
- Led the development and maintenance of a highly customized bug and project management system, re-engineering processes to reduce total turnaround time by 25%. Ensured 100% critical defect resolution within SLA. Managed a small agile team of 3 members using ColdFusion 7.0 and SQL Server 2005/2008.
- 1500 EMPLOYEES
- Outsourced Product Development – Bug/Project System | 3 Years 2 Months | USA, Pune | Team 3
Group Lead
Geometric Software Ltd
Pune, India
09.2000 - 12.2006
- Led the design, development, and maintenance of enterprise-grade web-based HRMS and Project/Issue Management systems, automating key organizational processes. Achievements include: HR Automation: Streamlined appraisal, attendance, recruitment, awards, and employee lifecycle management, reducing turnaround times by 25–70%. Project & Issue Management: Automated project assignments, timesheets, contracts, and issue tracking, achieving 25–40% faster process execution. Technologies: ASP, Visual Basic (VB), IIS. Teams: HRMS – 5 members; Project/Issue Management – 4 members.
- 3000 EMPLOYEES
- In-House Enterprise Product Development | 6 Years 4 Months | Pune | Team 9
Senior Software Engineer
Scala Mindworks
Pune, India
07.1997 - 08.2000
- Led the development and maintenance of a web-based, enterprise-grade project and issue management system used across global offices. Enabled development, testing, sales, and management teams to efficiently create and track projects and bugs, generate high-level and customized reports, and improve decision-making and customer response times. Managed a 3-member agile team using ASP, Visual Basic (VB), IIS, and SQL Server 7.
- 50 EMPLOYEES
- Outsourced Enterprise Product Development | 3 Years 2 Months | Sweden, Russia & Pune | Team 3
Software Engineer
Jopasana Software
Pune, India
07.1994 - 06.1997
- Led the development and maintenance of an enterprise-grade SCADA system for industrial and infrastructure processes, enabling real-time monitoring, control, and automation across manufacturing, production, power generation, and refining operations. Delivered a highly configurable and programmable solution with deep integration with PLCs to support continuous, batch, repetitive, and discrete process modes. Technologies: C, C++, DOS, OS/2.
- 50 EMPLOYEES
- In-House Enterprise Product Development – SCADA | 3 Years | Pune
Education
Bachelor of Engineering - Computer Science
Certified Scrum Master - undefined
Project Management Professional - undefined
IBM Generative AI - Program Managers
Skills
- Program Management
- Project Portfolio Management (PPM)
- IT Strategy & Roadmap
- Enterprise Program Delivery
- Agile & Waterfall Methodologies
- Digital Transformation
- Stakeholder Management
- Budgeting & Cost Control
- P&L Responsibility
- Risk Management & Mitigation
- Change Management
- Governance & Compliance
- Vendor & Contract Management
- Business Process Optimization
- Team Leadership & Mentoring
- Cross-Functional Collaboration
- Service Delivery Management
- AI & Emerging Technologies Adoption
- People Management – Gen Z expert
- Big picture guy
Ready for Work Models
- In office
- Remote - WFH
- Onsite
- Hybrid
Geographies Served
- USA
- Singapore
- South Africa
- Sweden
- Russia
- Australia
- Note : Travel-ready with valid passport (till 2026) and US business visa (till 2028)
Timeline
Senior Program Manager
RafterOne
10.2021 - 05.2023
Senior Project Manager
Fulcrum Digital
08.2019 - 10.2021
Senior Project Manager
E-Zest Solutions
12.2017 - 09.2018
Delivery Head
S. A. Technologies Ltd
08.2015 - 04.2017
Head of Product Development
Proventeq India Pvt. Ltd
12.2014 - 04.2015
Senior Project Manager
Zensar Technologies
04.2012 - 11.2014
Delivery Lead
Silicus Technologies
03.2011 - 09.2011
Senior Technical Lead
Persistent Systems
03.2010 - 02.2011
Technical Expert
3DPLM Software
01.2007 - 02.2010
Group Lead
Geometric Software Ltd
09.2000 - 12.2006
Senior Software Engineer
Scala Mindworks
07.1997 - 08.2000
Software Engineer
Jopasana Software
07.1994 - 06.1997