CHETAN VERMA
Hotel Manager
LUCKNOW
Summary
To seek long term association with organization of repute and render my sincere service to enhance my knowledge and experience so that I may contribute to its organizational goal.
Overview
10
10
years of professional experience
Work History
Operation Manager
Hotel SS GRAND
LUCKNOW
10.2021 - Current
- Maintaining COVID-19 protocol or guidelines in hotel premises.
- Organizing proper workshops for COVID-19 in hotel.
- Managing all the proper sanitizing process.
- Sanitizing all the crockery , glassware and utensils.
- Achievement of budgeted food sales, beverage sales, labour costs and profitability.
- Participation and input towards F&B Marketing activities.
- To co-ordinate with all large group meeting/banquet planners their specific group requirements with the services & facilities offered. This includes proposals, contracts, estimated and actual function statements. With banquet or conferences, the Chef is to be included in food related discussions.
- To confirm all details relative to group functions with meeting/banquet planners.
- Attendance and participation at weekly F & B meeting and Department Head meeting.
- To assist in menu planning and pricing.
- Be available to Hotel Staff at all times in case of emergency.
- All other duties as directed by the General Manager or Assistant General Manager.
- Participation in Manager on Duty shifts as required.
- Purchasing of purchase requirements of small wares, linens requirements etc.
- Consistent check of Banquet Food and Beverage quality, Banquet services .
- Ensuring that services meet customer specifications.
- Work with the Chef, Assistant Director of Food & Beverage and Food & Beverage Supervisor to ensure all arrangements and details are achieved.
- Minimize number of customer complaints.
- Staff professional attitude and proper meeting Company appearance and uniform standards.
- Teamwork-Relations with co-workers and management.
- Responsible for staff training and development.
- Responsible for the daily checking of Security department reports.
Operation Manager
HOTEL LEVANA SUITES
Lucknow
02.2020 - 06.2021
- Achievement of budgeted food sales, beverage sales, labour costs and profitability.
- Participation and input towards F&B Marketing activities.
- To co-ordinate with all large group meeting/banquet planners their specific group requirements with the services & facilities offered. This includes proposals, contracts, estimated and actual function statements. With banquet or conferences, the Chef is to be included in food related discussions.
- To confirm all details relative to group functions with meeting/banquet planners.
- Attendance and participation at weekly F & B meeting and Department Head meeting.
- To assist in menu planning and pricing.
- Be available to Hotel Staff at all times in case of emergency.
- All other duties as directed by the General Manager or Assistant General Manager.
- Participation in Manager on Duty shifts as required.
- Purchasing of purchase requirements of small wares, linens requirements etc.
- Consistent check of Banquet Food and Beverage quality, Banquet services .
- Ensuring that services meet customer specifications.
- Work with the Chef, Assistant Director of Food & Beverage and Food & Beverage Supervisor to ensure all arrangements and details are achieved.
- Minimize number of customer complaints.
- Staff professional attitude and proper meeting Company appearance and uniform standards.
- Teamwork-Relations with co-workers and management.
- Responsible for staff training and development.
- Responsible for the daily checking of Security department reports.
Banquet & Restaurant Manager
HOTEL GOLDEN APPLE
Lucknow
12.2015 - 11.2019
- Plan the venue layout according to the number of guests and type of event.
- Determine the number of waiters and servers required for an event.
- Supervise the placement of tables, chairs, table settings, and serving stations to make sure they are placed properly.
- Consult with the head chef to discuss the timing of the meal courses being served.
- Oversee the seating of guests, serving of meals and beverages, and the quick clearing of tables.
- Manage the availability of liquor and soft drinks.
- Prepare work schedules and complete documentation on time.
- Answer customer questions and accommodate special requests when necessary.
- Hire, train, and supervise restaurant employees and organize and supervise shifts.
- Create staff schedule to ensure appropriate staffing.
- Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary.
- Take ownership of budgets and cost control methods to minimize expenses.
- Adhere to and enforce employee compliance with health, safety, and sanitation standards.
- Report on financial performance, inventory, and personnel.
- Coordinating daily restaurant management operations.
- Delivering superior food and beverage service and maximizing customer satisfaction.
- Responding efficiently and accurately to restaurant customer complaints.
- Control operational costs and identify measures to cut waste.
- Create detailed reports on weekly, monthly and annual revenues and expenses.
ASSISTANT MANAGER BANQUET SALES
HOTEL SAPNA CLARKS INN.
INDIA
10.2014 - 10.2015
- Responsible for booking the Events.
- Focusing on Event booking and provide best price to guest.
- Maintaining Sales and Marketing reports on daily and weekly basis.
- Suggesting the theme parties to the guest.
- Updating DSR (Daily sales Report) and revenue projection on a daily bases.
Banquet Sales Coordinator
HOTEL CLARKS AVADH, HOTEL SAPNA CLARKS INN
Lucknow
12.2010 - 08.2014
- Responsible for booking Banquets.
- Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette.
- Assist with typing of the Banquet and Sales correspondence, i.e. answering mail, confirming banquet arrangements, menus .
- Promptly respond to all inquiries.
- Compose, publish and distribute Banquet event order (BEO) / Banquet Function Plan (FP) to all department heads and personnel who are involved in servicing banquets function.
- Prepare menu items for all banquet events function.
- Sending Banquet event proposals to the guests and being in timely contact with them.
- Call customers to remind before for cut-off dates.
- Ensure prompt responses for all enquiry through telephone, fax and emails.
- Maintaining the entire sales correspondence data base.
- Maintain all client information and folders.
- Coordinate with Banquet operations on a timely basis to ensure complete customer satisfaction.
- Updating DSR (Daily sales Report) and revenue projection on a daily bases.
Education
B.Sc iN HOTEL MANAGEMENT - Hotel Management
Amity School of Hospitality (Amity University)
LUCKNOW12.2010
10th - Science Stream
Maharishi Vidya Mandir Public School, CBSE
LUCKNOW2005
12th - Science Stream
Saraswati Vidya Mandir, CBSE
LUCKNOW2002
Skills
- Staff Management
- Strategic planning
- Flexibility
- Team management
- Punctuality
- Computer Software and Application Knowledge
- Problem solving
- Leadership
- Ability to work under pressure
- Confidence
Accomplishments
- Pursued six month Industrial Training with "THE PARK HOTEL", New Delhi in four majordepartment of the hotel
- Participated OUTDOOR CATERING FOR ARMYAT OFFICER'S MESS in Lucknow
- Participated in various O.D.C's in 5 stars deluxe, 5 star hotels
- Participated in concert of SAHARA GROUP of hospitality in SAHARA FILM CITY andalso given the personalized service to films stars and Indian and Pakistan cricket team.
Hobbies
- Interacting with people.
- Travelling.
- Cooking.
Timeline
Operation Manager
Hotel SS GRAND
10.2021 - Current
Operation Manager
HOTEL LEVANA SUITES
02.2020 - 06.2021
Banquet & Restaurant Manager
HOTEL GOLDEN APPLE
12.2015 - 11.2019
ASSISTANT MANAGER BANQUET SALES
HOTEL SAPNA CLARKS INN.
10.2014 - 10.2015
Banquet Sales Coordinator
HOTEL CLARKS AVADH, HOTEL SAPNA CLARKS INN
12.2010 - 08.2014
B.Sc iN HOTEL MANAGEMENT - Hotel Management
Amity School of Hospitality (Amity University)
10th - Science Stream
Maharishi Vidya Mandir Public School, CBSE
12th - Science Stream
Saraswati Vidya Mandir, CBSE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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