Chetan Yamdagni

• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Operated and maintained applicant tracking and candidate management systems.
• Collaborated with hiring managers to understand job requirements and expectations.
• Collaborated with HR leadership regarding candidate salary determinations.
• Conducted Video call interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Non Voice, Back End Process; Legal Coding, Logical Document Determination [LDD], for many clients namely Chevron, Gulf Oil and AIG..

• Documented effective and replicable methods for extracting data and organizing data sources.
• Upheld security and confidentiality of documents and data within area of responsibility.

Started a self farming venture, handling a group of 5 members. Was responsible for the procurement of various equipments, seeds, finances and sales.

• Handled risk management and change management duties on projects with active liability concerns.
• Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
• Oversaw expense for associates.
• Was responsible for Handling the entire process from Procurement Process to End Product Sales to various Restaurants and also other various markets.

Providing customer service to AMEX customers for Gift Card, Reloadable Cards, Tax Cards. Help place order for the cards. Also giving transaction details, Reloadable options. Also took supervisor calls and escalation calls

• Worked different stations to provide optimal coverage and meet production goals.
• Assisted customers in selecting merchandise best suited to needs.

Started as supervisor

Promoted to Sr. Supervisor in Feb 2014. Then was sent to Cochin for further studies for Diploma in International Spa, Ayurveda and Management

Administration responsibilities

HR Management, Stock procuring and maintaining

Customer file maintaining, Customer follow-ups

• Maintained professional, organized, and safe environment for employees and patrons.
• Onboarded new employees with training and new hire documentation.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.

Providing technical support to the users relating to their computer, browser etc

• Recognized and documented trends in customer calls to facilitate process improvements.
• Attended training to stay up to date with new products and service offerings.
• Answered inbound customer service calls to assist with questions, concerns or problems.
• Overcame objections using friendly, persuasive strategies.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.

Sr. Customer service associate in tech support for Optus- Optus net cable (ISP)

• Escalated issues to proper supervisors when standard processes were not effective.
• Utilized active listening skills to understand customer needs and provide tailored solutions.
• Handled customer inquiries and complaints with professionalism to restore satisfaction.
• Proactively addressed customer concerns in order to prevent escalations and complaints.
• Assisted customers with troubleshooting and problem resolution.
• Informed customers of product, price and policy changes to educate on issues and resolve concerns.

Customer Service Executive working in Tech Support for Vodafone - Blackberry and Mobile broadband support

• Described product and service details to customers to provide information on benefits and advantages.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Handled customer inquiries and suggestions courteously and professionally.

Customer Service Executive working in Tech Support for An Internet Service Provider in the UK called Talk Talk

• Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancel of Services
• Informed customers of upcoming promotions and deals to boost sales.
• Asked open-ended questions and researched issues in system to resolve various customer's technica issues
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Handled customer inquiries and suggestions courteously and professionally.
• Utilized customer service software to manage interactions and track customer satisfaction.