V R Chetana
10-5-375, North Lalaguda, Secunderabad
Overview
4
4
years of professional experience
Work History
Senior Esupport Officer
24-7 Intouch India Private Limited
06.2024 - 06.2025
- Specialization in technical support, troubleshoot and resolve issues related to gadgets ensuring a seamless and satisfying experience for customers.
- Focused on delivering a positive customer experience with each interaction by actively listening to concerns, empathizing with issues, and demonstrating patience and professionalism.
- Provided tips and preventive measures for device maintenance to help customers optimize the performance and lifespan of their devices.
- Accurately documented each customer case, including issues, resolutions, and follow-up actions, to ensure continuity in service and provide valuable data for future support improvements.
- Worked alongside other departments, to resolve complex issues, escalate cases when necessary, and ensure the best customer outcomes.
- Ensured about the quality production with zero error
- Adhered to key performance indicators (KPIs) such as First Call Resolution, Customer Satisfaction Score (CSAT), and Average Handling Time (AHT)..
Senior Associate
Wipro
12.2021 - 05.2024
- Conducted thorough quality assessments of products to ensure adherence to established standards and specifications.
- Provided mentor support and guidance to team members on quality standards and best practices.
- Proactively identified and resolved issues by adapting to changing circumstances and employing critical thinking skills.
Education
Princeton P.G. College of Information Technology
Masters In Computer Applications11-2024
Sri Sai Vignan Bharathi Degree College For Women
Bachelor Of Science (Computer Science)09-2021
Skills
- Ability to adapt new environments, technologies and work processes quickly
- Strong organizational skills, adept at prioritizing tasks and managing time efficiently to meet deadlines
- Strong written and communication skills
- Customer-centric mindset with a focus on satisfaction
- Basic knowledge of operating systems
- Strong technical troubleshooting and problem-solving abilities
- Proficiency in using support tools and ticketing systems
Languages
English
Hindi
Telugu
Tamil
Interests
Interests in pencil sketching and cooking
Timeline
Senior Esupport Officer
24-7 Intouch India Private Limited
06.2024 - 06.2025
Senior Associate
Wipro
12.2021 - 05.2024
Princeton P.G. College of Information Technology
Sri Sai Vignan Bharathi Degree College For Women
Similar Profiles
Noureen SabaNoureen Saba
E Support Officer at 24-7 Intouch India Private LimitedE Support Officer at 24-7 Intouch India Private Limited
Bharath JBharath J
Assistant Team Lead at 24-7 Intouch India Private LimitedAssistant Team Lead at 24-7 Intouch India Private Limited
Sruthi Sudesh KumarSruthi Sudesh Kumar
Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)
Rhea ChadhaRhea Chadha
Teaching Assistant at French GovernmentTeaching Assistant at French Government
Robin JosephRobin Joseph
Quality Auditor at RandstadQuality Auditor at Randstad