Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Timeline
Generic
CHETAN ALVA

CHETAN ALVA

Pune

Summary

To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum.

Overview

1
1
year of professional experience

Work History

Client Support Expert

Collateral Review Services Technology LLP
Pune
08.2024 - Current
  • Evaluated customer service interactions to ensure compliance with company standards and quality benchmarks.
  • Generated detailed appraisal reports highlighting service trends, performance gaps, and improvement opportunities.
  • Provided constructive feedback to customer service teams to enhance communication and customer satisfaction.
  • Collaborated with QA and training teams to refine service protocols and support continuous improvement.
  • Maintained accurate documentation of evaluations, feedback sessions, and performance outcomes.

Business Development Associate

CRM Landing Software
Pune
02.2024 - 06.2024
  • Facilitate onboarding processes, ensuring new hires are integrated smoothly into the team.
  • Identify and qualify potential leads through various channels (networking, cold calling, online research).
  • Understand client needs and propose suitable solutions.
  • Negotiate contracts and terms with external service providers.
  • Conduct market research to identify potential business opportunities.
  • Coordinate with team leads to address any performance issues or conflicts.

Education

Graduation - HR

Garware college of commerce
01.2023

12th -

Sarhad college of commerce
01.2020

10th -

Bharati Vidyapeeth English medium school
Pune
01.2018

Skills

  • Fluent in communication
  • Time management
  • Decision making
  • Multi-tasking
  • Knowledge in excel
  • Knowledge in word
  • Knowledge in MS-office
  • Knowledge in power point
  • Staff augmentation

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Languages

  • English
  • Marathi
  • Hindi
  • Tulu

Personal Information

Date of Birth: 04/13/02

Birth Place- Mangalore

Timeline

Client Support Expert

Collateral Review Services Technology LLP
08.2024 - Current

Business Development Associate

CRM Landing Software
02.2024 - 06.2024

Graduation - HR

Garware college of commerce

12th -

Sarhad college of commerce

10th -

Bharati Vidyapeeth English medium school

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CHETAN ALVA