Chetana Rai Bommineni
Hyderabad
Summary
Experienced Quality Analyst with non-IT background in quality improvement and passionate job seeker with strong technical skills eager to secure a key position.
Seeking to transition into IT field to leverage my technical skills in dynamic and challenging environment.
Overview
6
6
years of professional experience
Work History
Quality Analyst
Conduent Business Services
Hyderabad
04.2018 - 05.2022
- Analyze and publish a quality dashboard on a weekly and monthly basis (as per the business requirement).
- Providing the necessary feedback to associates to drive improvement in their performance.
- Being flexible and supporting the production in season of high volumes.
- Working on the root cause for the defects and conducting review sessions on the trending defects.
- Conducted training sessions to bridge the knowledge gap.
- Implemented corrective actions when necessary to improve overall quality SLA.
Claims Associate
Optum
Hyderabad
06.2017 - 01.2018
- Analyzing the benefits of the client from different SOTs, updating these benefits in the insurance template.
- Completing the assign task within time without compromising on quality parameter.
- Analyse all pertaining information from respective SOTs which contains customer information, coverage, benefits.
- Need to close policies within TAT
Process Associate
Brilliant Services
Hyderabad
01.2016 - 04.2017
- Converting the audio recorded by physicians into a specified text format.
- Transcribe and interpret the dictation into diagnostic test results, operative reports, referral letters, and other documents.
- Review transcribed reports for grammar, consistency, and proper medical terminology.
Education
B.Tech - ECE
Ganapathy Engineering College
WarangalSkills
Data sources: SQL Server, Power BI datasets, SharePoint lists, and MS Excel
BI Tools: Power BI Desktop, Power BI Service, Excel
Data Modeling: Star Schema/Snowflake Schema modeling, Fact and Dimension Tables Techniques
Language: DAX, M-Code for Power Query, SQL, Python, NumPy, and Pandas
Employment Gap
I have 2.9 years of break due to my maternity and childcare. In parallel, acquired knowledge in SQL, Power BI and Python, done assignments and projects for real-time expertise, with dedication towards my goal of moving into technical field.
Timeline
Quality Analyst
Conduent Business Services
04.2018 - 05.2022
Claims Associate
Optum
06.2017 - 01.2018
Process Associate
Brilliant Services
01.2016 - 04.2017
B.Tech - ECE
Ganapathy Engineering College
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