CHETAN PAL
TECHNICAL PROGRAM MANAGER | OPERATIONS & AUTOMATION
New Delhi
Summary
Technical Program Manager with 7+ years of experience leading cross-functional operations, workflow automation, technical delivery, and process optimization across EdTech, Robotics, and Engineering domains. Proven track record of improving operational efficiency by 30%, reducing onboarding time by 40%, and managing distributed global teams supporting large-scale programs. Skilled in Agile delivery, stakeholder management, KPI reporting, Jira, Microsoft 365, Power Automate, and AI-driven operational workflows. Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Program Manager
Moonpreneur Inc.
04.2025 - Current
- Coordinated cross-functional teams in engineering, robotics, and operations to support 5+ global programs, enhancing collaboration and program success.
- Drove execution planning and OKR tracking improving delivery accountability across distributed teams.
- Improved stakeholder reporting efficiency by 35% through KPI dashboards and workflow reporting systems.
- Reduced escalation turnaround time by 30% through streamlined troubleshooting and issue resolution frameworks.
- Executed planning and OKR tracking to enhance delivery accountability across distributed teams, ensuring alignment with program goals.
Team Lead, Strategic Operations & Department Owner
Moonpreneur Inc.
03.2023 - 03.2025
- Managed distributed teams of 10–15 members, enhancing operational productivity and ensuring execution consistency.
- Reduced onboarding time by 40% through SOP development and structured training frameworks.
- Developed KPI dashboards that streamlined operational reporting and informed leadership decision-making.
- Improved workflow efficiency by 30% through process optimization and escalation governance initiatives.
- Conducted performance coaching and operational reviews, fostering accountability and increasing team engagement.
Robotics Lead & STEM Coordinator
GEMS Education
07.2019 - 03.2022
- Managed end-to-end STEM and robotics program delivery impacting 500+ students annually.
- Coordinated trainers, logistics, curriculum execution, and stakeholder communication to enhance program delivery across multiple initiatives.
- Streamlined operational planning and workflow management, resulting in 25% increase in execution consistency.
- Provided technical mentoring while ensuring compliance with operational documentation standards.
Research & Development Engineer
Robogic Technology
11.2018 - 04.2019
- Led technical research and developed embedded systems for robotics projects, enhancing functionality and performance.
- Enhanced project tracking and reporting accuracy by implementing structured documentation systems.
- Streamlined implementation workflows by coordinating cross-functional engineering efforts, improving project delivery.
Research Fellow
Loka Logics
09.2017 - 10.2018
- Coordinated technical research projects, ensuring timely stakeholder reporting and operational alignment.
- Developed structured technical documentation and presentations to enhance project execution clarity.
- Streamlined workflow tracking through collaborative operational planning, improving project visibility.
Education
Bachelor of Technology (B.Tech) - Electrical & Electronics Engineering
APJ Abdul Kalam Technical University
Lucknow07.2017
Skills
Project management skills,Agile frameworks and Scrum practices,Delivery of programs and operational oversight,Automation of workflows and processes,Enhancement of operational efficiencies,Stakeholder management and relations,Resolution of escalations effectively,Reporting on KPIs and metrics analysis,Development of SOPs (Standard Operating Procedures),Proficient in Jira for project tracking purposes,Expertise in Microsoft 365 applications,Collaboration using SharePoint platform tools,Communication via Microsoft Teams software solutions,Knowledge of AI-driven automation solutions strategies,Proficient in Google Workspace applications,effective troubleshooting of technical issues,depth in IoT system architectures,development experience in embedded systems environments,effective C programming skills,effective JavaScript programming skills
Project management
Risk analysis and management
Team leadership
Risk management
Certification
PLC & SCADA — Siemens | 2017
Accomplishments
- Improved workflow efficiency by 30% through operational automation and process optimization initiatives.
- Reduced onboarding and training time by 40% by developing SOP-based learning systems.
- Managed distributed teams of 10–15 members across global operational programs.
- Reduced escalation resolution time by 30% through structured troubleshooting workflows.
- Built KPI dashboards and reporting systems improving leadership visibility and execution tracking.
- Supported STEM and robotics initiatives impacting 500+ students annually.
Timeline
Program Manager
Moonpreneur Inc.
04.2025 - Current
Team Lead, Strategic Operations & Department Owner
Moonpreneur Inc.
03.2023 - 03.2025
Robotics Lead & STEM Coordinator
GEMS Education
07.2019 - 03.2022
Research & Development Engineer
Robogic Technology
11.2018 - 04.2019
Research Fellow
Loka Logics
09.2017 - 10.2018
Bachelor of Technology (B.Tech) - Electrical & Electronics Engineering
APJ Abdul Kalam Technical University