Chetanpreet Singh

Role as a part of corporate BE leadership Team:

• Handling 5 Divisions of Swaraj under Mahindra and Mahindra for business excellence activities
• Strengthening of Business Excellence model (Mahindra Excellence Model),Problem solving drive, Strategy to agile excellence implementation across M&M
• As s team to organize M&M - BE annual awards (Awardees: 300+ managers/Department heads/ Function heads)

Role at Business:

• Review critical processes for improvement in each business/function using Mahindra Excellence Model (MEM) Framework.
• Carry out regular Business/Functional PDCA and provide Feedback to Business/Functional Heads on process efficiencies/ effectiveness and enable implementation
• Create robust assessment Framework & Facilitate, coordinate need based deep assessments - TMW (The Mahindra Way) & MEM (Mahindra Excellence Model)
• Coordinate and facilitate businesses for implementation of Lean, TPM and various certifications (QMS, EMS, OHSMS etc.)
• Cross functional integration of systems/ processes and standardization of best practices
• Drive problem solving culture through implementing QC Story, Six Sigma (DMAIC) approach
• Develop pool of Excellence Igniters in each function to drive business excellence initiatives in their respective functions.
• Surface out process improvements to facilitate effective building of Strategic Priorities & Initiatives to meet the Vision & Mission of Business
• Organize complete Swaraj BE Annual Awards (Awardees 300+ Officer/Managers)
• TMW/MEM- Business Excellence model basis TQM/ TPM/ Lean & Industry 4.0 aspects (Strategy, Policy, DWM & Standardization, Quality Management. & Quality Improvement, Employee Involvement & Development, Simplicity, Digitization, Data Analytics+ Group Policies Risk Management, Sustainability, CSR, Diversity& Inclusion, Safety, ER, CG)
• Coordinated journey to achieve TPM consistency Award and upgradation of TMW Stage from 7 to 8 (and business achieved ranking among top 2 across Mahindra Group)
• Trained Officer/Managers (200+) on QC story/Six Sigma, Lean, TPM, MEM, DWM & Standardization, IMS, Usage of EFQM -RADAR approach to execute MEM Assessment and 450+ cell members on JH/5S/QC Tools /Waste Elimination
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Developing and monitoring L&D Roadmap for functions critical to business in alignment with Organizations business goals and BHAG goals.

Part of Program Management Cell , New Programs & Initiatives Cell, and also spearheading cost-saving projects worth 250 million INR in Hero Business excellence team.

Key Initiatives

• Automation & IT initiatives like Traceability (Raw material to Customer), Paperless despatch, Paintshop production booking automation via Tablets, Internal customer ticketing system (For a better response time in between the departments)
• Market Customer-centric initiatives like Website benchmarking with competitors and Hero customer care number IVR benchmarking
• Implementation of tender tiger platform for all timely tender information across India (Private and government tenders)
• Designing of upcoming greenfield plant SOP‘s (Benchmarking of best practices)
• Group business excellence initiative (Benchmarking and standardization across group companies)
• Learning and development initiatives - Led L&D program at the group level during COVID-19 lockdown
• Project leader for Public bike-sharing model to be launched by Hero cycles

Responsibilities:-

• Act as a strategic advisor to senior management during the transformation of business areas and communicate the results of analysis work undertaken and the status of transformation initiatives
• In consultation with management, to identify the inconsistencies in the Operating model and take corrective actions for cost optimization and improvement, to program manage and monitor such projects.
• Act as a visible champion for Hero principles and practices while establishing and cultivating an environment that encourages problem-solving, critical thinking, and innovation.
• Provide strategic leadership and tactical planning to ensure that continuous operational improvement becomes fully integrated into the fabric of the company
• Map the best operating practices from across the industry and customize them for implementation within Hero
• Liaison with industry bodies to appreciate the world-class practices and evaluate the implementation of the same within Hero
• Ensure superior customer service experience to promote repeat sales and customer retention
• Ensure program management process is in place to support corporate strategy development and roll-out
• Enable implementation of strategic initiatives through program management tools and techniques
• Constantly review current business performances and identify avenues to de-bottleneck operations to ensure greater efficiencies
• Develop a long-term strategic plan to sustain and elevate Operational Excellence within the organization
• Drive the creation of breakthrough insights into business processes that unify and align strategy and operating plans resulting in enhanced shareholder value.
• Ensure timely availability of Business Intelligence Reports to senior management for decision making
• Creation of SOP's & manuals for stakeholders for bringing uniformity of operations
• Undertaken various improvement projects based on reviews, RCA analysis, and best practices in the industry.
• Conducted Competition Study of various competitors in the industry
• Initiated Group level best practices standardization called as "Hero Business Excellence Model"
• Reviewed and implemented policy changes in the organization leading to doing away with process overlaps thereby reducing the cost of logistics and savings in manpower cost
• Facilitate Projects which are of strategic importance covering the entire supply chain of the organization to improve customer satisfaction and cost reduction.

Achievements:-

• Reduced customer complaints by 30% - Leading the Voice of customer module from the Business Excellence team (Using tools like POKA YOKE, 5S, Data analytics, and Creating live dashboards for review)
• Reduced Truck TAT by 25% by implementing Model bays in despatch areas
• Achieved Cost-saving target worth Rs 10 Crore for FY 18-19
• Launched employee-centric programs like Total Employee Involvement (TEI)
• Implemented IIOT systems in the Powder coating unit for real-time data capturing and alerts.
• Standardization of Materials across Hero group companies for Volume discount benefits.
• Led Public bike-sharing project with Municipal corporation bodies of various states.
• Led Corporate affairs agendas as a part of PMO with the promoters.

An integral part of MD office- Implementing Business Excellence framework, driving continuous improvements, process re-engineering, and quality initiatives.

• New Business Development- Developing a business development strategy focused on financial gain, Conducting research to identify new markets and customer needs, Providing trustworthy feedback and after- sales support
• Prepare groundwork to ensure readiness as per the Business excellence framework
• Facilitate Projects which are of strategic importance covering the entire supply chain of the organization to improve customer satisfaction and cost reduction
• Identified and created multi-level process mapping and enabled change management across various functions
• Automated the entire workflow across the organization and ensuring the availability of the entire MIS to the MD.
• Reviewed and implemented policy changes in the organization leading to doing away with process overlaps thereby reducing the cost of logistics and savings in manpower cost
• Worked on Key strategic initiatives like Cost-Saving projects across various functions to increase revenue, the creation of a mobile application for Sales and Service, Execution capability assessment across the organization, Implementation of a Daily Business Dashboard for valuable and actionable insights to the management.
• Implemented and sustained 2S across the plant.

Saving Projects:

• Export shipment Logistics and freight cost Optimization
• Export Shipment TAT optimization
• Packaging Design and Cost optimization
• Palletization Design and Cost optimization
• Solarization Of HO buildings
• Online Procurement and Reverse Auction
• Market Research: New Business Development
• Li-Ion battery Market analysis
• Government Tender Business for Solar and batteries
• Solar ( Mid-Sized ) Businesses in India Market Analysis
• Independent study of customer satisfaction
• Alternative Channels of Growth for Solar Products

Sales Strategy:

• New Client acquisition And Network Expansion
• White Space Mapping
• Training Sessions for Solar and battery division
• Service And Call Center - Implementation Of Multiple sales and service strategies like ASD Model,MSSP Model, Call center Automation and IVR study of Top 30 Tier 1 company

Marketing Strategy:

• Alignment of Lead Generation and Lead management system.
• Web performance- Worked in MD's Office to identify gaps in the product, marketing, and overall strategy by going for Market visits to identify and implement tactics for improving web performance (Traffic and time spent on site) by 5%.
• Outcome-Based marketing project- New marketing Innovative ideas and Study of Competitor marketing strategy.

IT Strategy:

• Workflow Automation
• ERP Implementation (ASIS-TOBE Study) (SAP4HANA)
• File Sharing using platforms like Sharepoint and Team Messaging using Yammer.
• Sales And Service app
• Tally Speed Optimization (1x to 2x)
• User Support ticket management system

HR Strategy:

• Organization structure mapping
• ESOP Plan
• Variable Plan
• Profit Linked Incentives
• Increments
• Balance scorecards
• Performance Management System
• OKR mapping for All key functions
• Development of L&D Roadmap for Critical roles

SCM Strategy:

• 3PL model implementation
• Warehouse planning across PAN India
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Responsibilities

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Generation of new corporate inquiry through outbound calls, references & marketing activities
• Generating Leads and giving business presentations.
• Generate further business in the Corporates through regular visits.
• Understanding/analyzing customers needs of Corporates.
• Establishing rapport & building relationship
• Meeting Revenue Targets for Corporates
• Monitored agriculture equipment markets to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Created effective strategies to target new markets after researching and analyzing competitor behavior.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Organized promotional events and interacted with community to increase sales volume.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to customers, handled concerns quickly and escalated major issues to management.
• Traveled to customer locations to deliver on-site talks and resolve problems with planned or previously deployed technical solutions.

• Integral Part of Global volunteer and Global Talent team.
• Communicator for local companies in finding them the right foreign professional interns.
• Participated in a total of 23 regional and national conferences
• Elected as the Organizing Committee President (OCP) for January 2015 and August 2016,organized the recruitment process of 300+ new members, including GD's,Interviews,promotion, selection, induction and allocation of newbies .Also,Handled a team of HR,Marketing,BD, Finance throughout the recruitment drive.
• Generated revenue worth Rs 30000 from recruitment drive.
• Cross cultural exchange with interns from Ukraine,Belgium,Egypt ,Russia,Uganda by creating job opportunities for them in the city
• Local and International Independent volunteering
• Selected as the onsite organizing Committee member for April National Conference- 2015, held in Mumbai.
• Collaborated and signed MoU with various brands and cafe's - Barter marketing
• Conducted recruitment drives across colleges across the city.
• Best Member 2016
• Best Organizing Committee President (OCP) 2016

• Designed and fabricated Company logo from Scrap metal
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
• Worked on projects using knowledge gained in classes to put together recommendations for issues.
• Collaborated in professional team to solve workflow issues.
• Achieved management recognition by designing and implementing special project during internship.
• Analyzed problems, identified solutions and made decisions.
• Applied analytical skills and scientific technical principles in problem solving and development.
• Worked directly with various types of fabrication equipment and gained understanding of overall manufacturing operations.
• Recommended arrangement of machines within plant facilities for maximum productivity.
• Tracked industrial trends in relevant applications and technologies, manufacturing practices and engineering tools.
• Resolved technical issues and provided approval recommendations effectively.
• Used CRM tools and reporting to track progress from lead to customer.
• Collaborated with team to establish competitive and profitable pricing strategies for international markets.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.

• Worked directly with various types of fabrication equipment and gained understanding of overall manufacturing operations.
• Carried out day-to-day duties accurately and efficiently.
• Led projects and analyzed data to identify opportunities for improvement

Responsibilities

• Floor Inspection
• Assembly Operation
• Process Engineering
• Product Inspection

• Applied analytical skills and scientific technical principles in problem solving and development.
• Worked directly with various types of fabrication equipment and gained understanding of overall manufacturing operations.
• Completed events and audits showing improvement in fabrication and assembly areas.
• Helped improve production methods, determine manufacturing capacity and set up production schedules.
• Confirmed that manufactured work products met customer requirements as designated by company policies and design control procedures.
• Created tools required for injection molded plastic, compression molded elastomers and diecast metal parts.
• Designed tooling for injection molded plastic, compression molded elastomers and diecast metal parts.

Responsibilities

• Maintenance of Breakdown
• Floor Inspection
• Assembly Operations
• Process Improvements