Chetan Trimurti Girap

Deputy Manager.

• Worked with clients to provide competitive commercial banking solutions and retail financing plans.
• Targeted accounts at senior and executive levels and secured funding for future initiatives.
• Authorised branch cash and transfer payments and customer request. Manage Demat account customer with adequate solutions.
• Handled Statutory notices for audit engagements with coordination, management and implementation of auditing projects and prepare for evaluation.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

Assistant Manager

• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Processed customer service orders promptly to increase customer satisfaction.
• Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
• Communicated with clients regarding account services, statements, and balances.
• Manage operation with locker holder.
• Managing records in the system and books of Derivables like Welcome-kit, Cheque book and Debit cards.

Officer.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Communicated with clients regarding account services, statements, and balances.
• Responded to customer requests for products, services, and company information.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Completed data entry tasks with accuracy and efficiency.
• Entered numerical data into databases with speed and accuracy.
• Verified data files prior to entry to maintain high data accuracy.
• Scanned documents and saved in database to keep records of essential organizational information.