Chethan A

> Consistently met or exceeded productivity and

accuracy targets for assigned audit and quality

processes, ensuring high standards of performance.

> Guided team members in understanding and

implementing key business quality processes

through hands-on coaching

> Counseling around 100 customers over the phone

every day who have downloaded MediBuddy App

Following up with them and converting them into

leads.

> Managed ticket queues, maintaining adherence to

Service Level Agreements (SLAs) by responding to

and resolving tickets in a timely manner.

> Influencing consumer choice and preference of

service by following a prepared script to give

relevant specialty information.

> Maintaining procedures, processes, and quality

on all the calls. Expedite the resolution of customer

problems and complaints to maximize satisfaction

> Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.

> Resolving customer complaint brought to our attention customers mails, tickets as per the policies and procedures set by company

> Plan course of action to recover outstanding payments.Handling questions or complaints of the customers.

> Investigating and resolve discrepancies.

> Create trust relationship with customers when possible to avoid future issues.

> Comply with requirements when legal action is unavoidable.