Chethan A
Banglore
Summary
Detail-oriented and process-driven commerce graduate with over six years of experience in the insurance sector and other domain, specializing in quality control and bills payable operations. Proven track record in ensuring accuracy and compliance in financial transactions, with a strong focus on Client payments, invoice processing, and reconciliation.
Overview
10
10
years of professional experience
Work History
Senior Analyst
WNS Global India Pvt LTD
Bengaluru
06.2023 - 03.2025
- Managed End to End CCRP audits to enhance process efficiency.
- Conducted root cause analyses on errors, recommending corrective actions for prevention.
- Facilitated weekly meetings with Quality team and clients to improve collaboration.
- Prepared SOPs for team operations to standardize processes.
- Documented quality control findings using standardized checklists to identify trends.
- Ensured GPS tracking accuracy synchronized with video timestamps for reliable playback.
- Simplified BD for improved accessibility by claim processors.
- Generated management reports, including weekly internal and TAPP utilization reports.
Compensation Co-Ordinator
BGRS Global India Pvt ltd
Bengaluru
06.2018 - 03.2020
- Prepared cost estimates with 90% accuracy, adhering to client SLAs.
- Monitored unresolved queries and tracked data until resolution.
- Executed strategic planning to enhance operational efficiency.
- Ensured timely completion of cost estimates within set deadlines.
- Reviewed and uploaded balance sheets for accurate record-keeping.
- Managed diverse client relationships, including HSBC, Roche, and Stryker.
- Raised service requests to address client queries effectively.
- Handled client escalations to maintain service quality and satisfaction.
Subject Matter Expert
AXA Business Service Pvt LTD
Bengaluru
05.2015 - 05.2018
- Resolved customer queries by raising service requests efficiently.
- Managed reworks initiated by Sales Representatives and team members to ensure prompt resolution.
- Assessed UK Insurance claims, processing payments to providers and members accurately.
- Processed high volumes of member and client invoices, ensuring compliance with company policies.
- Verified invoice details against purchase orders to prevent discrepancies and unauthorized payments.
- Coordinated with internal teams and external vendors to address billing issues promptly.
- Assisted in monthly and quarterly financial closings by delivering accurate accounts payable reports.
- Identified inefficiencies in processes, recommending automation and workflow enhancements.
Education
Bachelor of Commerce - Accounting And Finance
JSS College of Arts, Commerce And Science
Mysore05-2014
Skills
- Ability to Multitask
- Adaptability
- Interpersonal Skills
Accomplishments
Notable Accomplishments:
• Received Top Gun (Best performer) award 6 times and 8 times for people choice for my performance in Axa Business Services Pvt LTD
• Received highest number of appreciations from senior managers and Client for delivery timelines and extended help during critical queries.
• Received Best performer award for Best All Rounder.
Timeline
Senior Analyst
WNS Global India Pvt LTD
06.2023 - 03.2025
Compensation Co-Ordinator
BGRS Global India Pvt ltd
06.2018 - 03.2020
Subject Matter Expert
AXA Business Service Pvt LTD
05.2015 - 05.2018
Bachelor of Commerce - Accounting And Finance
JSS College of Arts, Commerce And Science
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